Temporary accommodation payments

Use this online form to pay your rent for temporary accommodation.

Service update: Planned systems maintenance
From 8pm - 9pm on Monday 25th February our online payments system will be unavailable due to planned systems maintenance. Unfortunately, you will be unable to make payments at this time. We apologise for any inconvenience this may cause.
If you have any questions, please email webmaster@rbkc.gov.uk

To pay your rent online you will need:

  • Your 'T' reference (e.g. 'T' reference: T1234567). This can be found in the letter or email we sent to you.
  • The postcode of the temporary accommodation that links to the 'T' reference you use.
  • Your email address
  • A credit or debit card. We accept Mastercard, Visa and Maestro credit and debit cards.

If you do not have your 'T' reference or you are not sure of the postcode, please call us on 020 7361 3986 and we will be able to help you.

When you're ready to make a payment click or tap the start button.


Is your web browser compatible for online payments?

To make sure your personal information and payment details remain protected, our online payments system has been upgraded to the Transport Layer Security (TLS) Protocol version 1.2. This means that anyone not using a compatible web browser will be unable to make payments. Please make sure you are using a compatible web browser to continue making payments.

Compatible web browsers: Internet Explorer v.11, Google Chrome v. 38 and higher, Google Android OS Browser v. 5.0 and higher, Apple Safari v.7 and higher