Online Housing Services Help

Residents are encouraged to register for our Online Housing Service. The service has been updated to allow easier registration for tenants and leaseholders and is compatible with mobile devices. 

Registering for the first time

1. Register for online services
2. On the link for the online housing account, there is an option to sign in your account, or Create one! Click on Create one
3. Enter your email address that you usually contact us with us. Click on Next
4. You’ll receive an email inbox for the verification code, enter this on the sign-up page
5. Set up a new password. Click on Next
6. It is important that after registration, you set up your profile. Click on Setup Profile
7. If you’re a tenant, your account reference can be found on your rent statement   
8. If you’re a leaseholder, your account reference can be found on your Service Charge statement

Add webpage to your smartphone/tablet home screen

The home screen on your smartphone or tablet is not just a place where your apps live. You can also add shortcuts to websites.

Here is how to create an "app" for any website on your device, allowing you to access shortcuts directly from your home screen.

iPhone or iPad

1. Open Safari. Other browsers, such as Chrome will not work for this
2. Navigate to the website you want to save to your home screen by entering the URL of the website you want to create a shortcut to. Make sure you visit the exact page you want to open through the shortcut. Tap “Go.”
3. Tap the Share button on the bottom of the page. It looks like a square with an arrow pointing out of the top
4. In the list of options that appear, scroll down until you see Add to Home Screen. Tap this. The Add to Home Screen dialog box will appear
5. Choose a name for the website shortcut on your home screen. You will see the link so you can confirm it, as well as the site's favicon that will appear as the 'app' icon on your home screen. Click Add when you're done. Safari will close automatically, and you will be taken to where the icon is located on your iPhone’s or iPad's home screen
6. Tap the new 'app' or shortcut on your home screen. It will open the website in its own navigation window, independent of what you have open in Safari

To remove the website shortcut, you can delete it just like you would any other app on your phone.

Visit the Apple website for more details on how to add a shortcut to an iPhone Bookmark a website in Safari on iPhone - Apple Support (IL).

Android

1. Open Chrome

2. Navigate to the website or web page you want to pin to your home screen

3. Tap the menu icon (three dots in the upper right-hand corner) and tap Add to home screen

4. Choose a name for the website shortcut, then Chrome will add it to your home screen