Housing Consultations

In Housing, as we develop our policies and strategies, we would like to gain the views of residents and shape our services together. We routinely consult on these so whenever we hold a consultation exercise, you can have your say and tell us what you think. We will use your comments to help us shape our proposals and make recommendations for how we can work together with you to deliver services which are designed to meet your needs.

Current consultations

Draft Tenancy Agreement

The Council is consulting tenants and interested parties on its proposed changes to the Tenancy Agreement. 

The documents below give more details about the changes:

Summary of proposed changes and frequently asked questions (FAQs)

The Tenancy Agreement was last updated in 2014. The Council has a legal obligation to consult with tenants who will be affected by the proposed changes and welcomes their views.

The consultation will run from Monday 8 March 2021 until Tuesday 1 June 2021.

If you or someone you know need the consultation materials or questionnaire in another format or language, please contact the service:

Complete the questionnaire

Draft Rent Income and Arrears Policy

We have written a draft rent income and arrears policy. The draft policy will guide how the Council approaches rent collection and responds to rent arrears.

You can find out more, see the proposed policy, and have your say using the online questionnaire on our Consultation Hub.


Upcoming consultations

  • Rent collection policy

  • Allocations Scheme
  • Tenancy Strategy
  • Homeless Strategy Action Plan
  • Key worker policy

This page will be regularly updated to include live and upcoming consultations.



Closed consultations

Housing Asset Management Strategy

Investing in residents’ homes and putting local people at the heart of decision-making are key priorities for the Council. Over the last two years we have worked with residents to form a joint asset management vision for the Council and residents.

This vision underpins the draft asset management strategy that has been developed with residents from the Tenants Consultative Committee (TCC) who attended several task and finish group meetings earlier this year.

The strategy takes account of the Council’s wider aims and objectives and also RBKC’s Housing Strategy which sets out the following six strategic priorities for Housing:

  • Supporting Grenfell Survivors
  • Leading the way on health and safety
  • Increasing the supply of genuinely affordable housing
  • Delivering resident-centred services
  • Improving the quality and environmental sustainability of housing
  • Supporting vulnerable residents and tracking and preventing homelessness      

The asset management strategy sets out how we will aim to deliver on these priorities by describing how we will plan and deliver on future investment in both existing and new homes. We would like to hear your views on this as we value your input and want to ensure that residents have the chance to comment on this important document.


Housing Management Cleaning Contract

The Council’s cleaning contract with OCS Services Ltd, which covers the communal cleaning of your housing blocks, ends in September 2021. The Housing Management service has been reviewing options for cleaning services.

Residents were invited to take part in the review of the current services by completing the cleaning services survey online.  Your views will help us identify priorities for service improvement and shape the way these services are delivered. A Residents Steering Group, set up last summer has been reviewing the current service provision, and options for delivering the service in future. This includes providing the service in-house, extending the contract with OCS, or retendering.

We had more than 700 responses from thoughts on the way forward. Your input will play an important part in deciding on the best option for providing the service in the future. Thank you to everyone who responded.

If you’d like to be kept up to date, you can make a request to receive briefings and meeting updates as the review progresses. To make a request contact dennis.paul@rbkc.gov.uk 

Last updated: 10 May 2021