Book a home visit - you could win £100

Tracey Mckeever of Danvers Street has become the first person to win a £100 Love2shop voucher after her annual home visit to her Council home was completed by our visiting officer team.

Since the launch of the prize draw the team have taken over 450 enquiries from residents wanting to pre-book their visit, and in October 430 visits were carried out. A winner is chosen at random from addresses that have completed a visit in the previous month. Tracey said:

“I’ve lived in my place for 14 years and, to be honest, there have been lots of problems that never seemed to get fixed. Then Aaron came to carry out his annual home visit. A broken door, leaking pipes, noisy toilet, even insulation and draft excluders were all sorted. He’s even arranged for a tiler to come and fix the bathroom! He has restored my faith in the Council. And! To win £100 just before Christmas, when I’ve never won anything before, is the icing on the cake!”

Councillor Sof McVeigh, lead member for housing management, housing safety and building new homes, said:.

“We want to build strong relationships with our residents, identify and fix any issues early, and provide much better services. Visiting officers are an essential part of this. They are here to talk to our residents about their home and to check that it is safe. The visits are really important because they help us to recognise anyone who may need extra help. Having up-to-date information and contact details means that we can plan, tailor and deliver in a way that benefits everyone.”

Our aim is to visit every Council home once a year.

• A visiting officer will discuss any issues you may have, which might include:
• advice on a tenancy matter
• help to report a repair or maintenance issue
• information about health and safety in your home, including inspecting that smoke alarms are in working order
• informing you about any planned work taking place in your area
• advice on financial assistance you may need

Book your visit now to be in with a chance of winning your own Love2shop voucher

You can pre-book for a date and time during normal working hours that suits you, although the team can be flexible if needed. Call 0800 137111, or email us at [email protected], to get the ball rolling.