Published: Wednesday 26 August 2026
As Gas Safety Week approaches (14 - 20 September), we are reminding our residents of the importance of staying gas safe at home.
Gas appliances, when properly installed and maintained, are safe and reliable, but faulty appliances can pose serious risks, including gas leaks, fires and carbon monoxide poisoning.
This week is an opportunity to learn more about the simple steps you can take to protect yourself and your household, and to understand how we work with residents to ensure gas safety standards are maintained across the homes we manage.
By having your gas appliances serviced every year, you can reduce this danger. Around 50 people die each year from accidental carbon monoxide poisoning. Making sure your gas appliances are running efficiently can also help to keep your gas bills down.
We have a legal obligation to maintain and service the gas appliances in your home. This regular inspection is a statutory requirement. It ensures that all gas pipework, appliances, and flues in your home are checked to ensure they are working correctly and safely.
Follow our top tips to make sure you stay safe
- Allow access to your home for gas servicing and safety checks every year.
- Check your gas appliances for warning signs
- As a tenant, you should have an audible carbon monoxide alarm in your home. If you do not, call our Customer Service Centre on 0800 137 111. This alarm will alert you to the presence of the poisonous gas, carbon monoxide, which is odourless, colourless and tasteless. It is produced by the incomplete burning of carbon-containing fuels.
- If you think there might be a gas leak or notice any signs of carbon monoxide, act fast and follow the advice for gas emergencies.
- Homeowners should only use a Gas Safe registered engineer to fit, fix or service gas appliances.
If you suspect a gas leak in your property, you should immediately:
- Open all doors and windows
- Shut off all gas supply at the meter control valve
- Telephone the Gas Emergency line (Cadent) on 0800 111 999
For more information on Gas Safety visit the Gas Safe Register website.