Keeping Homes Safe: New Gas Contractor Appointed

We are pleased to announce that Sureserve will be taking on the role of our domestic Gas engineers for the next three to five years.

Some residents may recognise the Sureserve brand, as they have been our acting gas contractors on an interim basis for the past two years. 

Residents don't need to take any action. If you have an existing appointment, it will go ahead as planned. 

From 1 September 2026, Sureserve Compliance will be our permanent contractors and will be responsible for:

• Annual gas safety checks and servicing;
• Repairs to domestic heating and hot water systems;
• Boiler and heating system breakdowns;
• Emergency heating and gas-related repairs;
• Replacement of heating components where required; and
• Other associated domestic gas works covered by the Council's contract.

Our partnership with Sureserve plays an important role in helping us deliver safe, reliable and high-quality gas services to residents across the borough. Resident safety is at the heart of everything we do, and through our partnership with Sureserve, we are ensuring that gas safety compliance, heating and hot water breakdown services remain key priorities across our housing stock.
 
Through strong collaboration, robust compliance processes and a shared commitment to excellence, we are ensuring that gas servicing and safety requirements are consistently met, risks are identified and addressed promptly, and residents can feel safe, warm and supported in their homes. We also place great importance on understanding and responding to residents’ needs, ensuring that safety, quality and customer service remain at the forefront of everything we deliver.
 
We value the positive working relationship we have developed with Sureserve and look forward to continuing our partnership to maintain the highest standards of gas safety, compliance and resident service. Together, we are committed to delivering the safe, reliable and responsive services that our residents expect and deserve
 

Jahed Rahman, Director of Housing Management, RBKC 

We are proud to work in partnership with the Royal Borough of Kensington and Chelsea, delivering safe, reliable, and high-quality gas services to residents across the borough. Through strong collaboration, effective communication, and a customer-focused approach, our teams are committed to maintaining efficient heating systems, responding to residents' needs, and supporting the Council's goals. We look forward to continuing our successful partnership to provide safe, warm, and comfortable homes for the communities we serve.

 

Ryan Potter, Interim Director of Operations, Sureserve Compliance South

If you smell gas or suspect a gas escape, you should immediately contact the National Gas Emergency Service on 0800 111 999.

If you need to report a repair, you can do so by calling 0800 137 111 or by logging it on our portal.