Residents give major works programme thumbs up

We understand that living through any sort of refurbishment, big or small, can be disruptive. Our teams work hard to make sure that any disruption is kept to a minimum, and we hope that once the work is finished, everyone feels it's worth it! 

Once works have been completed, residents are invited to take part in an independent satisfaction survey covering several aspects of the project, including the quality of work, communication, contractor performance, and overall experience.

We're pleased to report that resident feedback from April to June 2026 was overwhelmingly positive, with satisfaction scores remaining high across all areas measured.

The results are in:

• 94.4% of residents were satisfied with the quality of work
• 88.6% of residents were satisfied with the communication and information given to them by the Capital Delivery Team. 
• 97% of residents were satisfied with the attitude of the contractor
• 96% of residents felt satisfied with the cleanliness of their homes at the end of each day
• 90% of residents were satisfied with the time taken to complete the work
• 83% of residents felt that, having seen the finished result, the work was worthwhile

Overall, the results demonstrate the team's continued commitment to delivering high-quality improvements while keeping residents informed and supported throughout the process.

If you would like to know more about our capital investment programme, email [email protected]