Investing in our estates

Estate Inspections are carried out quarterly on all estates. These are an opportunity for residents to meet with your Neighbourhood Officer, Estate Services Assistant and a member of our repairs team to review the appearance and cleanliness of your estate and to report any communal repairs.

The dates and times of Estate inspections are advertised in your local Estate Noticeboard. Shortly after the inspection has been carried out a list of actions will be recorded on the notice board.

If you would like to be involved in the estate inspections please call  0800 137 111 or 020 3617 7080 and ask to speak to your Neighbourhood Officer.

Housing Investment Standard

Why an investment standard?

Our Council Plan contains a number of key priorities including maintaining our borough as a great place to live, work and learn, by providing decent, well-maintained housing.

To deliver this priority, the Council has developed a housing investment programme. This identifies the work needed to our housing and when it is planned to be done. The Housing Investment Standard drives the programme, keeping homes and estate environments in a good state and meeting the Council’s quality standard. 

Under the Investment Standard, our homes will:

  • be safe
  • be in a good state of repair
  • be sufficiently warm
  • be accessible
  • have reasonably modern facilities.

The Standard also allows for investment in communal areas and the estate environment.  

The Standard

This means that our buildings will:

Be safe: Homes must comply with statutory Health and Safety requirements including:

  • undertaking fire risk assessments and completing the actions identified in them
  • carrying out asbestos surveys, completing any remedial actions they identify and monitoring ACMs (asbestos containing materials)
  • carrying out annual gas servicing and safety checks
  • regularly testing electrics (every five years) and completing any upgrade work
  • regularly testing all mechanical and electrical assets (for example, passenger lifts receive a thorough inspection/examination every six months), and maintaining them with the aim of replacing at the end of their working lives
  • being compliant with the access requirements under the Disability Discrimination Act
  • maintaining water hygiene including the control of Legionella bacteria, identifying, assessing, preventing and managing the risk
  • enforcing actions arising from Housing Health and Safety Rating System (HHSRS) assessment of health and safety risk

This means that homes will:

Be in a good state of repair – with homes kept wind and weather tight and free from water penetration including maintaining the integrity of the:

  • roofs
  • windows
  • doors
  • building structure (including walls, balcony doors and balconies)

Be sufficiently warm and dry

  • Boilers working efficiently and effectively
  • Efficient and effective district heating systems with the means to control heating levels and individual metering
  • Insulated walls and lofts
  • Improving energy efficiency and reducing carbon emissions (for example energy efficient lighting/communal plant)
  • Ducted ventilation systems in the absence of external or internal wall insulation

Be accessible (on a needs basis)

  • An Aids and Adaptations service to help residents to remain in their homes where possible and practical             

Have reasonably modern facilities

  • Kitchens and bathrooms are in good condition

This means that communal areas will have:

  • operational, adequate and working door entry systems
  • non-slip flooring in communal areas
  • adequate security measures
  • emergency lighting

Estates will have investment to ensure:

  • they are secure  – estates will be adequately lit and signposted
  • fencing, walls, estate roads, playgrounds, landscaping and structures are maintained to a safe standard