Renew your items

You can renew your library items online, by phone or in person.

Before you start

You will need:

• your library membership number (printed on your library card and starting with 20116)
• your Personal Identification Number (PIN)

If you do not know your PIN, you can:

• request a new PIN when you sign in to the library catalogue
• visit your local library with your library card and ask a member of staff

Renew items

You can renew items:

• online through the library catalogue
• by visiting a library
• by phone on 020 7361 3010, Monday to Friday, 9am to 6pm

How many times you can renew items

You can renew most items up to 8 times, unless someone else has reserve them.

Some items such as DVDs may incur an additonal hire charge. Ask library staff for details.

Items you cannot renew online

You cannot renew online:

• items borrowed from outside Kensington and Chelsea
• items reserved by another library member
• items that have reached the maximum number of renewals
• audio-visual items, such as DVDs

Items you cannot renew by phone

You cannot renew by phone:

• items borrowed from outside Kensington and Chelsea
• items reserved by another library member
• items that have reached the maximum number of renewals

Contact us

If you have problems renewing your items online or by phone:

• email: [email protected]
• speak to a member of staff at your local library