Our Social Media House Rules

Published: Wednesday 30 August 2023

Our social media platforms and channels will contain information about our services and partners, keeping you informed and up to date with what is happening in the borough. In order to protect our staff, we expect users to offer us the same level of courtesy that we offer them. We want our social media channels to be safe spaces and a place for healthy, open and insightful discussion, which is why we have a short set of house rules. In short, we will not tolerate behaviour online that we would not tolerate in person. We ask all our followers to comply with the social media platform's Terms of Use and give regard to the following: We will remove, in whole or in part, posts that we feel are inappropriate, or discriminatory against any individual or group. We will remove messages (where function allows) and in extreme cases report and/or block users on our social media channels who post messages at us which we believe are:

  • Abusive or obscene Deceptive, misleading, derogatory toward or undermining (of an individual or group)
  • In violation of any law or regulation Spam and off-topic content (persistent negative and/or abusive posts in which the aim is to provoke a response)
  • Promotional material, including links to external websites and promotions
  • Posted for the purpose of defrauding others

Anyone repeatedly engaging with us using content or language which falls into the above categories will be blocked and/or reported to the associated social media platform. We will not tolerate or respond to abusive messages. We must remain politically neutral at all times on social media which is why council officers are unable to reply to, endorse or engage with, any content that is of a party-political nature. If you wish to discuss political issues, please contact your local Councillor.