If you're having problems with online payments

If you're having trouble completing a payment, read our checklist before contacting us.

System requirements

We support a wide range of browsers.

To find out what browser you're using:

1. Select Help at the top of your browser window
2. Select About

If your browser does not appear on the following list, you may not be able to complete payment.

We suggest you upgrade your browser to the latest version available.

UK or international bank cards

We can only process UK bank and credit cards.

Report a problem with an online payment

If you had a problem making a payment, email [email protected] and include:

• what you were trying to pay for (for example, Council Tax, Business Rates, rent or a parking penalty charge notice)
• the type of card you used (such as Visa, Mastercard or Maestro)
• the date and time you tried to make a payment
• any error message you saw, including the exact wording if possible
• the browser and version you were using
• your preferred contact details

We respond during office hours, Monday to Friday, 9am to 5pm.