Tell us about a change

Let us know if something in your life changes that affects your benefits. Your claim might be stopped or reduced if you do not report a change of circumstances straight away.

Tell us about changes to:

  • your circumstances and your partner’s circumstances: for example, going abroad for any length of time, your name, job, the benefits you get, your income or savings
  • your address: for example, if you move within or out of Kensington and Chelsea
  • your home details: for example if you change your tenancy, or get a new landlord
  • your payments: for example who we pay benefit to, or the way the benefit is paid
  • your children: such as starting school or changing school – we need the name and address of the school or your child turning 18

If you’re not sure – tell us anyway.

If your change in circumstances is a change of address or a change in income, you should complete the form below.

Online application

Before you start 

You will need the following to access your claim:

  • your benefit claim number (this can be found on the top right hand side of a benefit claim letter)
  • your National Insurance number (NiNo)  
  • your date of birth and 
  • your address 

Tell us about a change in your circumstance
Don’t worry if you don’t have all the information now – you can save the form and come back to it later. 

You can also retrieve a previously saved form.

Retrieve a saved form

Please use the following channels to inform us of any changes.

  1. emailing us at: [email protected]
  2. writing to us at: The Benefits Section, The Town Hall, Hornton Street, W8 7NX
  3. phoning us on: 020 7361 3006. Opening times are Monday to Friday from 8.30am to 5.30pm

Last updated: 7 October 2021