EU Settlement Scheme

EU-EEA and Swiss citizens and their families (including children) who were residing in the UK prior to 31st December 2020 and who successfully applied for pre-settled status are subsequently required to apply for settled status once they have been residing in the UK consistently for more than 5 years. 

You should apply through the Home Office website. As part of the ID verification checks you will need to have a smartphone to scan your documents and then continue with the application process online.

If however you do not have access to a smartphone to complete the application for settled status using the Home Office ID verification app, then you can book an appointment at the Kensington and Chelsea Register Office where we are able to complete the ID verification in lieu of the app.

You must complete the ID verification before starting your online application on any type of computer or device after the appointment.  In some instances, you may be required to send your original documents to the Home Office.

Please be aware that applications must also be submitted for children of any age, and parents applying on their behalf are encouraged to link their applications.

Please note: You can not use the ID verification service if you have already started your online application.

Unfortunately, we are not able to assist with the second stage of the application or advise on eligibility requirements.   

Full information about the EU Settlement Scheme can be found on the website.

Fees and charges

This service is offered free of charge to residents of Kensington and Chelsea. Proof of address will be required at the appointment.

Non-residents of Kensington and Chelsea can use this service for a fee:

  Fee per applicant
Residents of Kensington and Chelsea no fee
Non-residents of Kensington and Chelsea £23

Required documents and information

  • EU-EEA and Swiss citizens: a valid EU passport
  • family members of EU-EEA and Swiss citizens: a valid Biometric Residence Card
  • your mobile telephone and valid mobile telephone number
  • a valid email address
  • Kensington and Chelsea residents only: proof of address such as a recent bank statement, utility bill, council tax bill or UK driving licence

How to book an appointment with us

Appointments may be arranged during weekday office hours upon request.  Please send an e-mail to with the heading “Request an EuSS Appointment” including your full name, e-mail address, telephone number and your preferred time and date. So that we can check that we’re able to offer you an appointment, please also let us know the borough you live in, the date you started residing in the UK, the date that you were granted pre-settled status, and confirm that you have a EU-EEA-Swiss passport with a microchip or a UK biometric residence permit, and that you are not able to access a smartphone.

Last updated: 5 April 2022