Chatbot Max – your 24/7 parking assistance tool

Chatbot Max is an interactive tool designed to assist drivers with parking ticket enquiries and the online appeals process. It saves time by helping you determine whether you should make a challenge against a parking or moving traffic contravention and guides you on the supporting evidence required.

To use Chatbot Max, you will need to provide:

• your Penalty Charge Notice (PCN) number
• the contravention code (as shown on the PCN)
• the reason for your representation
• additional questions may be asked to provide tailored guidance

You can access Chatbot Max (supported only on Safari, Firefox, Google Chrome and Microsoft Edge) 24 hours a day, 7 days a week for instant advice.
 

Challenge your PCN