Useful contacts and resources
Key contacts
Unaccompanied Minors and Independence Support Team (UMIST)
- duty number: 020 7854 5888
- Emergency Duty Team for out of hours emergencies: 020 7373 2227
FCS IST Duty Team (UMIST)
- email: [email protected]
Social Services line
- telephone: 020 7361 3013
LAC Nurse
- email: [email protected]
RBKC Virtual School Team
- email: [email protected]
- Emergency Duty Team for out of hours emergencies: telephone: 020 7373 2227
RBKC Advocacy and Participation Team for children in care
Based at Kensington Town Hall, however, we are happy to come and meet with you wherever you feel comfortable:
- email: [email protected]
Care Leavers Alumni Network (CLAN)
Find more information about CLAN:
- email: [email protected]
Other useful contacts
- Health and wellbeing
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Health and wellbeing
Emotional wellbeing and mental health
- telephone: 020 8964 1333
- email: [email protected]
- www.kcmind.org.uk
Brook
Provides information and advice on sexual health or relationships, including sex, contraception, STI’s, pregnancy or abuse.
Stonewall
Supports and empowers LGBTQIA+ people to live free from discrimination and fulfil their potential.
Gendered Intelligence
A London-based service for transgender young people and can offer youth group sessions, one-on-one mentoring, special projects and workshops, training sessions and other resources for trans-gender youth and their families.
Medical advice
NHS 111 (England and Wales, all-ages)
- telephone: 111
Talk to Frank
Information on drug and alcohol support.
- telephone: 0300 123 6600 Text: 82111
- www.talktofrank.com
Freephone: 0808 808 4994 / email / online chat (under 25s) www.themix.org.uk
Shout
- Text: 85258 (all-age)
- www.giveusashout.org/get-help
Switchboard
LGBTQ+, all-ages
- telephone: 0300 330 0630
- email: [email protected]
Calm
- telephone: 0800 58 58 58
- email: www.thecalmzone.net
Samaritans
- telephone: 116 123
- email: [email protected] www.samaritans.org
- www.switchboard.lgbt
- Money and finance
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Citizens Advice Kensington and Chelsea
- Chelsea Old Town Hall, Kings Road, SW3 5EB
- www.citizensadvicekc.org.uk
- Advice line Freephone: 0808 278 7982 Monday to Friday, 9am to 5pm
- Reception: 020 8962 3485
Step Change
Free debt advice and solutions.
Turn2us
Helps people access the money available to them through welfare benefits, grants and other help.
- Freephone: 0808 802 2000, Monday to Friday 9am to 8pm
- www.turn2us.org.uk
Money Saving Expert
Offers advice on how to save money, including help with banking, savings, utilities, bills, travel, motoring, and insurance.
Rees Crisis Fund
Offers financial support for care leavers in emergency situations involving food, gas/electricity, transport.
- Asylum seekers
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Unaccompanied Asylum Seeking Children (UASC)
- Refugee Council (Children’s Service): 020 7346 1134
- www.refugeecouncil.org.uk
- General enquiries: 020 7346 6700
- Refuge Council Infoline Freephone: 0808 196 7272 England-wide signposting service
Asylum Aid
Assists refugees on their applications for asylum in the UK and offers advice on related areas such as appeal refusal, welfare rights and housing.
- telephone: 020 7354 9631
- email: [email protected]
- www.asylumaid.org.uk
Asylum Support Advice Network
Provides free legal advice and representation to asylum seekers at the Asylum Support Tribunal, run an advice line for advice agencies, and engage in policy work to improve asylum support law.
- Advice line: 020 3716 0283, Monday, Wednesday, Friday 2pm to 4pm
- www.asaproject.org
- Housing and Accommodation
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National Homeless Advice Service
Offers advice about homelessness, including the provisions of emergency housing for care leavers.
Shelter
Offers advice and guidance on housing matter, including advice specific to care leavers.
- Freephone: 0808 800 4444
- england.shelter.org.uk
The Albert Kennedy Trust
Helps young people up to the age of 25 years old who are LGBTQIA+ and are homeless or at risk of homelessness.
- telephone: 020 7831 6562
- www.akt.org.uk
- Additional contacts
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Become Charity
Advice, coaching and support for those in care.
Law Stuff
Provides free legal information to children and young people. LawStuff is run by Coram Children’s Legal Centre, which provides more detailed information both over the phone and online.
National Care Advisory Service (NCAS)
The latest news and information on all issues relating to transitions from care and care leavers are available on the NCAS website.
Benefits information
The latest news and information on benefits are available on the Gov.uk website. You can search for individual benefits and use the ‘benefits calculator’ interactive tool that can help you find out what benefits you may be entitled to.