Customer information for the Christmas and New Year holiday period
Find out more about rubbish and recycling collections, Christmas tree recycling and parking restrictions during the Christmas and New Year holiday period.
Also find opening hours for:
- customer services
- leisure services
- markets
- museums
- registrars
- libraries
- emergency and out of hours services
- Bins and recycling collections
- Rubbish and recycling collections continue as normal except for the following dates:
Rubbish and recycling normally collected on the following days: Will be collected on: Thursday 26 December 2024 Monday 30 December 2024 - Christmas tree recycling
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If you cannot compost your Christmas tree yourself, the best way to recycle your real tree for free, is at one of our drop-off points. This helps to keep our pavements and streets clear.
We have drop-off points across the borough and these are available from Thursday 2 January to Sunday 19 January 2025.
Visit our Christmas tree recycling webpage to find your nearest Christmas tree drop-off point.
If you cannot take your tree to a drop-off point, we can collect it on your rubbish and recycling collection day between Thursday 2 January and Friday 17 January 2025.
Please check your rubbish and recycling collection day before putting your tree out on the kerbside.
- Contact centre (telephone enquiries): Opening hours
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Emergencies, evenings, weekends and bank holidays
- Housing: 020 7361 3008
- Social Services: 020 7361 3013
- Environmental health, including noise or nuisance: 020 7361 3002
- Switchboard: 020 7361 3000
Opening hours over the festive period
Find telephone numbers and email addresses for Council Services.Date Opening hours Monday 23 December 8.30am to 5.30pm Tuesday 24 December (Christmas Eve) 8.30am to 5.30pm Wednesday 25 December (Christmas Day) Closed Thursday 26 December (Boxing Day) Closed Friday 27 December 8.30am to 5.30pm Saturday 28 December Closed Sunday 29 December Closed Monday 30 December 8.30am to 5.30pm Tuesday 31 December (New Year's Eve) 8.30am to 5.30pm Wednesday 1 January 2025 (New Year's Day) Closed Thursday 2 January 2025 8.30am to 5.30pm Friday 3 January 2025 8.30am to 5.30pm - Customer service centre (In-person): Opening hours
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Address
Customer Service Centre
Town Hall
Hornton Street
W8 7NXDate Opening hours Monday 23 December 8.30am to 5pm Tuesday 24 December (Christmas Eve) 8.30am to 5pm Wednesday 25 December (Christmas Day) Closed Thursday 26 December (Boxing Day) Closed Friday 27 December 8.30am to 5pm Saturday 28 December Closed Sunday 29 December Closed Monday 30 December 8.30am to 5pm Tuesday 31 December (New Year's Eve) 8.30am to 5pm Wednesday 1 January 2025 (New Year's Day) Closed Thursday 2 January 2025 8.30am to 5pm Friday 3 January 2025 8.30am to 5pm - Food waste collections
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Food waste collections will continue as normal over the festive season. For more information about the service, please visit the Food Waste Collection Service.
Not sure when your food waste will be collected? Find your collection days.
- Garden waste collections
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Garden waste collections continue as normal except for the following dates:
For more information about the service, visit the Garden Waste Collection Service.Normally collected on: Will be collected on: Wednesday 25 December Saturday 28 December Wednesday 1 January 2025 Saturday 4 January 2025 - Household Waste and Recycling Centre (HWRC)
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Please find below details of the transfer stations and HWRC opening times over the upcoming festive period:
Date Smugglers Smugglers HWRC Cringle Tuesday 24 December 7am to 4pm 9am to 4pm Open until midnight Wednesday 25 December Closed Closed Closed Thursday 26 December 7am to 4pm Closed Open from 6am Friday 27 December 7am to 5.30pm 9am to 4pm Open 24 hours Saturday 28 December 7.30am to 1pm 8am to 6pm Open 24 hours Sunday 29 December 7.30am to 12 noon 8am to 5pm Open 24 hours Monday 30 December 7am to 5.30pm 9am to 4pm Open 24 hours Tuesday 31 December 7am to 5.30pm 9am to 4pm Open 24 hours Wednesday 1 January 2025 7am to 4pm Closed Open 24 hours - Housing repairs
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Emergency repairs
If you need to report an emergency repair, or you need assistance please telephone the Customer Service Centre, 0800 137 111 or 020 3617 7080.
An emergency repair is:
- total loss of power to your property
- total loss of water supply to your property
- no heating and no hot water
- security problems - residents are locked in or out of the property
- making safe of windows and doors due to forced entries or antisocial behaviour
- electrics - making safe due to water damage
- uncontainable leaks
- bath and sinks backing up waste
Opening hours
Date Opening hours Local offices Tuesday 24 December (Christmas Eve) 8am to 5pm (emergencies only after 5pm) Open Wednesday 25 December (Christmas Day) 24 hour service (emergencies only) Closed Thursday 26 December (Boxing Day) 24 hour service (emergencies only) Closed Friday 27 December 8am to 6pm (emergencies only after 6pm) Open Saturday 28 December 24 hour service (emergencies only) Closed Sunday 29 December 24 hour service (emergencies only) Closed Monday 30 December 8am to 6pm (emergencies only after 6pm) Open Tuesday 31 December (New Year's Eve) 8am to 5pm (emergencies only after 5pm) Open Wednesday 1 January 2025 (New Year's Day) 24 hour service (emergencies only) Closed Thursday 2 January 2025 Normal service resumes (8am to 6pm) Open Neighbourhood Management and public receptions
Our neighbourhood offices will close on the public holidays: 25 and 26 December and 1 January 2025.
- Leisure centres
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Date Chelsea Sports Centre opening hours Kensington Leisure Centre opening hours Thursday 19 December (Communications Day) 2.30pm to 10pm 2.30pm to 10pm Tuesday 24 December (Christmas Eve) 8.30am to 1pm 8.30am to 1pm Wednesday 25 December (Christmas Day) Closed Closed Thursday 26 December (Boxing Day) Closed 8am to 1pm Friday 27 December 8am to 6pm 8am to 6pm Sunday 29 December 8am to 6pm 8am to 6pm Monday 30 December 8am to 6pm 8am to 6pm Tuesday 31 December (New Year's Eve) 8am to 2pm 8am to 2pm Wednesday 1 January 2025 (New Year's Day) 8am to 1pm Closed Thursday 2 January 2025 Normal hours Normal hours - Library opening hours
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Libraries across the borough are open as usual except for the following dates:
Date Brompton, Kensington Central,
North Kensington and Chelsea LibrariesKensal Library Tuesday 24 December 9.30am to 1pm Closed Wednesday 25 December Closed Closed Thursday 26 December Closed Closed Tuesday 31 December 9.30am to 5pm 1pm to 5pm Wednesday 1 January 2025 Closed Closed - Museums opening hours
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Leighton House Museum
Date Opening hours Monday 23 December Closed Tuesday 24 December (Christmas Eve) Closed Wednesday 25 December (Christmas Day) Closed Thursday 26 December (Boxing Day) Closed Friday 27 December 10am to 5.30pm (last entry 4.30pm) Saturday 28 December 10am to 5.30pm (last entry 4.30pm) Sunday 29 December 10am to 5.30pm (last entry 4.30pm) Monday 30 December Closed Tuesday 31 December (New Year's Eve) Closed Wednesday 1 January 2025 (New Year's Day) Closed Thursday 2 January 2025 10am to 5.30pm (last entry 4.30pm) Sambourne House Museum
Date Opening hours Monday 23 December Closed Tuesday 24 December (Christmas Eve) Closed Wednesday 25 December (Christmas Day) Closed Thursday 26 December (Boxing Day) Closed Friday 27 December 10am to 5.30pm (last entry 4.30pm) Saturday 28 December 10am to 5.30pm (last entry 4.30pm) Sunday 29 December 10am to 5.30pm (last entry 4.30pm) Monday 30 December Closed Tuesday 31 December (New Year's Eve) Closed Wednesday 1 January 2025 (New Year's Day) Closed Thursday 2 January 2025 10am to 5.30pm (last entry 4.30pm) - Parking restrictions
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Date Permit parking and pay-by-phone parking (includes Holland Park Car Park (HPCP) Pay-by-phone Single yellow lines (Mon-Sat) Tuesday 24 December Normal enforcement applies Normal enforcement applies Wednesday 25 December (Christmas Day) No enforcement No enforcement unless a vehicle is causing an obstruction to the flow of traffic Thursday 26 December (Boxing Day) No enforcement No enforcement unless a vehicle is causing an obstruction to the flow of traffic Wednesday 1 January 2025 (New Year's Day) No enforcement No enforcement, unless a vehicle is causing an obstruction to the flow of traffic - Parks opening hours
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Opening and closing times of all parks in the borough over the Christmas and New Year period. Please note that park gates may be opened or closed within half an hour of stated time.
Date Opening hours Monday 23 December 7.30am to 4.30pm Tuesday 24 December (Christmas Eve) 7.30am to 4.30pm Wednesday 25 December (Christmas Day) 7.30am to 4.30pm Thursday 26 December (Boxing Day) 7.30am to 4.30pm Friday 27 December 7.30am to 4.30pm Saturday 28 December 7.30am to 4.30pm Sunday 29 December 7.30am to 4.30pm Monday 30 December 7.30am to 5pm Tuesday 31 December (New Year's Eve) 7.30am to 5pm Wednesday 1 January 2025 (New Year's Day) 7.30am to 5pm Thursday 2 January 2025 7.30am to 5pm - Registrars opening hours and emergency service for the registration of deaths
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Date Opening hours Monday 23 December 8am to 5pm, by prior appointment only Tuesday 24 December (Christmas Eve) 8am to 3pm, by prior appointment only Wednesday 25 December (Christmas Day)
Closed Thursday 26 December (Boxing Day) Closed (Emergency provision for same day burials / cremations, please telephone 020 7361 3000 between 9am and 10am) Friday 27 December 8am to 5pm, by prior appointment only Saturday 28 December 10am to 6pm, by prior appointment only Sunday 29 December Closed (emergency provision for same day burials / cremations, please telephone 020 7361 3000 between 9am and 10am) Monday 30 December 8am to 5pm, by prior appointment only Tuesday 31 December (New Year's Eve) 8am to 3pm, by prior appointment only Wednesday 1 January 2025 (New Year's Day) Closed (emergency provision for same day burials / cremations, please telephone 020 7361 3000 between 9am and 10am) Tuesday 2 January 2025 8am to 4pm – by prior appointment only Emergency service for the registration of deaths outside of our normal office hours
An emergency service to arrange for same-day burials or cremations is available on Sundays and bank holidays, except Good Friday, Easter Sunday, Whit Sunday, Christmas Day and Boxing Day.
The telephone number for this service is 020 7361 3000, however it is only for use in an emergency.
This telephone number is for the borough duty officer who will then contact the registrar on call. You must telephone between the hours of 9am and 10am if you require to be seen that day.
The green form for burial or cremation may be issued only if:
- the medical certificate of cause of death is completed correctly by the doctor certifying death and;
- the death has not been or does not need to be reported to the coroner and;
- the body is not being removed from England or Wales.
You will need to travel to the location of the registrar on call.
You should then make arrangements to re-attend the Register Office on the next working day in order to register the death in full.
- Street markets and street trading office opening hours
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Date Street Trading Office opening hours Markets opening hours Monday 23 December 8am to 1pm 8am to 7pm Tuesday 24 December (Christmas Eve) 8am to 1pm 8am to 5pm Wednesday 25 December (Christmas Day) Closed Closed Thursday 26 December (Boxing Day) Closed Closed Friday 27 December 7am to 1pm 8am to 7pm Saturday 28 December 7am to 1pm 8am to 7pm Sunday 29 December Closed Closed Monday 30 December 8am to 1pm 8am to 5pm Tuesday 31 December (New Year's Eve) 8am to 1pm 8am to 5pm Wednesday 1 January 2025 (New Year's Day) Closed Closed Thursday 2 January 2025 8am to 1pm 8am to 7pm
Last updated: 23 December 2024