Customer information for the Christmas and New Year period

Household waste will not be collected on:

• Thursday 25 December 2025 (Christmas Day)
• Friday 26 December 2025 (Boxing Day)
• Thursday 1 January 2026 (New Year’s Day)

If your usual collection day is Thursday or Friday, do not put your bins out on these dates. Please wait until your next scheduled collection day.

Find out more about our bin collection service.

Visit our Christmas tree recycling page to find your nearest Christmas tree drop-off point and collection dates.

Find your bins and recycling collection day before putting your tree out on the kerbside.

Monday to Friday, 9am to 5pm

Outside of these hours, call our emergency phone lines:

• General enquiries: 020 7361 3000
• Housing: 020 7361 3008
• Social services: 020 7361 3013
• Environmental health, noise or nuisance: 020 7361 3002

You can visit us in person at the Town Hall.

Food waste collections will continue as normal over the festive season, except for Thursday 25 December 2025 (Christmas Day). For more information about the service, please visit the food waste collection service.

Find your food waste collection days.

Garden waste collections will continue as normal over the festive season, except for:

• Thursday 25 December (Christmas Day)
• Friday 26 December 2025 (Boxing Day)
• Thursday 1 January 2026 (New Year’s Day)

Find your garden waste collection days.

Find out more about our household waste and recycling service.

If you need to report an emergency repair, or you need assistance, call the Customer Service Centre: 0800 137 111 or 020 3617 7080.

What counts as an emergency repair

A repair is classed as an emergency if it is:

• total loss of power to your property
• total loss of water supply to your property
• no heating and no hot water
• security problems - residents are locked in or out of the property
• making safe of windows and doors due to forced entries or anti social behaviour
• electrics - making safe due to water damage
• uncontainable leaks
• bath and sinks backing up waste

Festive opening hours

Housing management and public receptions

Housing Management and public reception areas at Malton Road and Blantyre Street will maintain normal operating hours of Monday to Friday, 9am to 5pm. 

Find out more about our housing management and public reception opening times and services. 

Festive opening hours

Chelsea Sports Centre:

Festive opening hours

Libraries across the borough are open at their usual times, except for the following dates.

Important information
Notting Hill Gate Library is currently closed, and and Kensal Library is not open on Wednesdays.

Festive opening hours

Leighton House Museum

Sambourne House Museum

There are no changes to park opening and closing times.

Park gates may open or close up to 30 minutes earlier or later than the stated times

Festive opening hours

Emergency service for death registration outside of normal office hours

An emergency service for same-day burials or cremations is available on Sundays and bank holidays, except:

• Good Friday
• Easter Sunday
• Whit Sunday

Emergency contact

Call 020 7361 3000 between 9am and 10am if you need to be seen that day. This number is for emergencies only.

This telephone connects you to the borough Duty Officer, who will contact the registrar on call.

When to use the green form for burial and cremation

You can only get a green form for burial or cremation if:

• the medical certificate of cause of death is completed correctly by the doctor certifying death
• the death has not been, or does not need to be reported to the coroner
• the death has been scrutinised by a medical examiner
• the body is not being removed from England or Wales

The registrar will then make arrangements for you to attend the Register Office on the next working day to register the death in full, to ensure all legal duties are complete.

The Kensington and Chelsea Register Office adheres to required national standards. Information on our performance can be found on the Registrars service delivery page.