Customer information for the Easter Bank Holiday period
Information about rubbish and recycling collections and parking restrictions for the Easter Bank Holiday period.
You can also find our opening hours for the Council's customer services, leisure services, markets, museums, registrars, libraries and emergency Council services for evenings and weekends.
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Bins and recycling collections
- Rubbish and recycling collections continue as normal except for the following dates:
Rubbish and recycling normally collected on the following days: Will be collected on: 3 April 2026 7 April 2026 Not sure when your rubbish and recycling will be collected? Find your collection days.
- Contact centre (Telephone enquiries) - Opening hours
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Emergencies, evenings, weekends and bank holidays
- Housing: 020 7361 3008
- Social Services: 020 7361 3013
- Environmental health (including noise or nuisance): 020 7361 3002
- Switchboard: 020 7361 3000
Opening hours over the Easter Bank Holiday Period
Find telephone numbers and email addresses for Council Services.Date Opening hours Thursday 2 April 2026 8:30am - 5:30pm Friday 3 April 2026 Closed Monday 6 April 2026 Closed Tuesday 7 April 2026 8.30am to 5.30pm - Customer service centre (In-person) - Opening hours
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Address
Customer Service Centre
Town Hall
Hornton Street
W8 7NXDate Opening hours Thursday 2 April 2026 8:30am - 5pm Friday 3 April 2026 Closed Monday 6 April 2026 Closed Tuesday 7 April 2026 8:30am - 5pm - Food waste recycling
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There are no changes to food waste recycling collections on Easter weekend. For more information about the service please visit the Food Waste Collection Service.
Not sure when your food waste will be collected? Find your collection days.
- Housing repairs
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Emergency repairs
If you need to report an emergency repair, or you need assistance please call the Customer Service Centre on 0800 137 111.
An emergency repair is:
- Total loss of power to your property
- Total loss of water supply to your property
- No heating and no hot water
- Security problems - residents are locked in or out of the property
- Making safe of windows and doors due to forced entries or aniti-social behaviour
- Electrics - making safe due to water damage
- Uncontainable leaks
- Bath and sinks backing up waste
Opening hours
- Housing receptions (Malton Road and Blantyre Street offices) closed Good Friday to Easter Monday.
- Housing contact centre closed Good Friday to Easter Monday – urgent repairs can be requested on 0800 137 111 – the out of hours contact centre will be open throughout.
- Library opening hours
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Libraries across the borough are open as usual except for the following dates:
Date Opening hours Friday 3 April 2026 Closed Saturday 4 April 2026 Open as usual Sunday 5 April 2026 Closed Monday 6 April 2026 Closed - Parks opening hours
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The table below show the opening and closing times of all parks in the borough over the Easter Bank Holiday period.
Please note that park gates may be opened or closed within half an hour of stated times.
Date Opening hours Monday 25 March 2026 7.30am to 4.30pm Tuesday 26 March 2026 7.30am to 4.30pm Wednesday 27 March 2026 7.30am to 4.30pm Thursday 28 March 2026 7.30am to 4.30pm Friday 29 March 2026 (Good Friday) 7.30am to 4.30pm Saturday 30 March 2026 7.30am to 4.30pm Sunday 31 March 2026 7.30am to 4.30pm Monday 1 April 2026 (Easter Monday) 7.30am to 4.30pm Tuesday 2 April 2026 7.30am to 4.30pm - Registrars opening hours and emergency service for the registration of deaths
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Date Opening hours Friday 3 April 2026 Closed Saturday 4 April 2026 10:00am to 6:00pm Sunday 5 April 2026 Closed Monday 6 April 2026 Out of hours service for urgent same day burials Emergency service for the registration of deaths outside of our normal office hours
An emergency service to arrange for same-day burials or cremations is available on Sundays and Bank Holidays, except Good Friday, Easter Sunday, Whit Sunday, Christmas Day and Boxing Day.
The telephone number for this service is 020 7361 3000 - however it is only for use in an emergency.
This telephone number is for the borough duty officer who will then contact the registrar on call. You must telephone between the hours of 9am and 10am if you require to be seen that day.
The green form for burial or cremation may be issued only if:
- the medical certificate of cause of death is completed correctly by the doctor certifying death and;
- the death has not been or does not need to be reported to the coroner and;
- the body is not being removed from England or Wales.
You will need to travel to the location of the registrar on call.
You should then make arrangements to re-attend the Register Office on the next working day in order to register the death in full.
- Street markets and street trading office opening hours
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Date Street Trading Office opening hours Markets opening hours Thursday 2 April 2026 8:00am - 1:00pm 8:00am - 7:00pm Friday 3 April 2026 7:00am - 12:00pm (Midday) 8:00am - 7:00pm Saturday 4 April 2026 7:00am - 12:00pm (Midday) 8:00am - 7:00pm Sunday 5 April 2026 Closed Closed Monday 6 April 2026 Closed Closed Tuesday 7 April 2026 8:00am - 1:00pm 8:00am - 7:00pm
Last updated: 26 March 2026