Customer Service Centre

Telephone: 020 7361 3000

All lines are open Monday to Friday between 8.30am and 5.30pm unless otherwise stated.
Please note, calls are recorded for security and training purposes.

Contact details for other services are available on the Telephone and email webpage. 


Customer Service Centre
Town Hall
Hornton Street
W8 7NX

What to expect when you visit the customer service centre

Opening hours

Day Opening hours
Monday 8.30am to 5pm
Tuesday 8.30am to 5pm
Wednesday 8.30am to 5pm
Thursday 8.30am to 5pm
Friday 8.30am to 5pm
Saturday Closed
Sunday Closed


Underground: High Street Kensington Station (District and Circle lines)

Buses: 328, 28, 49, 27, 9, 10, 52, 70, 452 and C1