Report a food safety concern

Tell us about any concerns around food safety, such as food poisoning or illegally-imported food.

We only investigate problems at restaurants in the borough. Contact the other relevant local authority for restaurants outside Kensington and Chelsea.

Before you start

You will need to tell us:

• details of the problem, with any evidence
• the location
• the date you visited
• the type of pest – if applicable

We may also ask for your contact details.

How to report a problem

Email: [email protected]
Phone: 020 7361 3002

Things you can report

You can report problems such as:

• cleanliness of facilities
• foreign objects in food
• illegally-imported food
• incorrect food labelling or descriptions
• perished, decayed or mouldy food
• suspected food poisoning
• water quality

What will happen to my report?

We will email you to confirm we have received your report and are dealing with it.

You should expect to receive a response within 24 hours.