Report a noise or nuisance problem

  1. Find out what information you need to report faults and problems through a MyRBKC Account.

  2. Use this online form to report a food safety concern. Examples: suspected food poisoning or illegally imported food.

  3. Use this online form to report a health and safety concern in a shop, hotel, restaurant or any other commercial property (not residential).

  4. Use this form to report a noise or nuisance problem within the borough. Examples: loud music, DIY, building or road works, loud vehicles, alarms and more.

  5. Use this form to report a problem in a park. Examples: accidents, antisocial behaviour broken benches or bins and more.

  6. Use this form to report a planning breach. Examples: a breach of planning permission, demolition in conservation area, unauthorised advert or board or tables and chairs.

  7. Use this form to report a problem with roads and pavements. Examples: broken or damaged pavements, kerbs, guard rails, bollards or potholes.

  8. Use this form to report a street lighting or parking sign problem. Examples: damaged parking signs, illuminated signs, lampposts and  street lights.

  9. Use this online form to report a problem on a street. Examples: abandoned vehicles, graffiti, flyposting, dumped rubbish or deceased animals.

  10. Use this form to report suspected fraud. You can raise your concerns regarding suspected fraud and corruption within or against the Council by completing this form. 

  11. Use this form to report a problem with trees managed by the Council.

  12. Use this form to report a missed waste collection or a problem with your waste collection.

  13. Use this form to request a waste collection or inform us to resume a waste collection.   

  14. To report a water leak in the street, please contact Thames Water on 0800 714 614 or report it on the Thames Water website.

  15. Find out what information you need to report a problem with street name signs.

  16. Find out how to report a problem with traffic lights and other road issues.

Use this form to report a noise or nuisance problem within the borough

If you are experiencing noise or nuisance from within the borough but the cause is outside of the borough boundary, please select a location as close to the borough boundary as possible and include a description of where the problem is happening.

Before you start, you will need:  

  • to know if this is noise or nuisance has already been reported. If yes, then your 6-digit case reference number and the email address you used to first report the problem.
  • type of noise or nuisance
  • the location of the noise or nuisance  
  • the date you noticed the problem
  • to confirm if the noise is happening now
  • a description of the problem or incident
  • to provide evidence (optional)
  • to provide your contact details

Start now

Things you can report

  • loud and amplified music
  • building works
  • noise from parties
  • footsteps
  • talking
  • poor sound insulation (Example: voices or audible living noise)
  • intruder alarm
  • vehicle alarm (car or motorbike)
  • raised voices or shouting (Example: noisy patrons outside a pub)
  • machinery or fixed plant noise (Example: kitchen extract equipment)
  • roadworks
  • garden or outdoor space maintenance equipment noise
  • loud TV or radio
  • DIY (building works carried out by occupier)
  • buskers
  • noisy animals (other than barking dogs)
  • domestic appliance noise (Example: washing machine)
  • traffic or cars (including racing or revving vehicles)
  • dog barking
  • delivery noise (Example: early or late delivery noise)
  • railway noise (including underground train noise or vibrations)
  • fireworks
  • public address system (Example: station platform announcements)
  • air conditioning unit
  • smell (Example: cooking smells from restaurant)
  • smoke (Example: from a BBQ)
  • light pollution (light nuisance from floodlights)
  • fumes, gases, steam, etc (Example: steam from flue)
  • dust or grit from building site or roadworks  
  • bonfires

What will happen to my report?

After you have submitted your form, we will email you immediately to confirm we have received it and that we are dealing with it.

If the problem being reported is happening now we will aim to contact you within 30 minutes unless you are reporting the issue between 3am and 7am Sunday to Thursday or 5am and 7am Friday and Saturday. If the problem is not happening now we will contact you by the end of the next working day.

Other ways to report a noise or nuisance problem within the borough

Last updated: 16 May 2022