Report a waste collection problem

  1. Find out what information you need to report faults and problems through a MyRBKC Account.

  2. Use this online form to report a food safety concern. Examples: suspected food poisoning or illegally imported food.

  3. Use this online form to report a health and safety concern in a shop, hotel, restaurant or any other commercial property (not residential).

  4. Use this form to report a noise or nuisance problem within the borough. Examples: loud music, DIY, building or road works, loud vehicles, alarms and more.

  5. Use this form to report a problem in a park. Examples: accidents, antisocial behaviour broken benches or bins and more.

  6. Use this form to report a planning breach. Examples: a breach of planning permission, demolition in conservation area, unauthorised advert or board or tables and chairs.

  7. Use this form to report a problem with roads and pavements. Examples: broken or damaged pavements, kerbs, guard rails, bollards or potholes.

  8. Use this form to report a street lighting or parking sign problem. Examples: damaged parking signs, illuminated signs, lampposts and  street lights.

  9. Use this online form to report a problem on a street. Examples: abandoned vehicles, graffiti, flyposting, dumped rubbish or deceased animals.

  10. Use this form to report suspected fraud. You can raise your concerns regarding suspected fraud and corruption within or against the Council by completing this form. 

  11. Use this form to report a problem with trees managed by the Council.

  12. Use this form to report a missed waste collection or a problem with your waste collection.

  13. Use this form to request a waste collection or inform us to resume a waste collection.   

  14. To report a water leak in the street, please contact Thames Water on 0800 714 614 or report it on the Thames Water website.

  15. Find out what information you need to report a problem with street name signs.

  16. Find out how to report a problem with traffic lights and other road issues.

Use this form to report a missed waste collection or a problem with your waste collection.

We will ask you for a description of your waste collection issue and where this took place. There is an opportunity to upload evidence to support your report.

If the problem is about bins or waste in a park please use the report a problem in a park form.

Before you start, you will need:  

  • request type
  • location
  • evidence (optional)
  • in some instances your contact details

Start now

Things you can report

  • A missed collection. For example:
    • bulky items
    • food waste
    • garden waste
    • recycling
    • commercial waste
    • missed Christmas tree collection
  • bins not returned correctly
  • collection crew behaviour
  • collection on the wrong day
  • recycling padlock missing
  • food spillage 

What will happen to my report?

After you have submitted your form, we will email you immediately to confirm we have received it and that we are dealing with it.

You should expect to receive a response within 24 hours of submitting the form.

Other ways to report a missed waste collection or a problem with your waste collection.

Last updated: 11 May 2022