Report a waste collection problem

Report a problem with your bin collection, including missed collections and commercial waste.

Please describe your issue and where this took place and attach evidence to support your report.

Before you start

You will need to tell us:

• the type of problem
• your location

We may also ask for your contact details.

How to report a problem

Email: [email protected]
Phone: 020 7361 3001

Things you can report

You can report problems such as:

Missed collections

• bulky items
• Christmas trees
• commercial waste
• food waste
• garden waste
• recycling

Other issues

• bins not returned correctly
• collection crew behaviour
• collection on wrong day
• food spillages
• recycling padlock missing
• rats cleared from bin area
• inspection of area for bin storage

What will happen to my report?

We will email you to confirm we have received your report and are dealing with it.

You should expect to receive a response within 24 hours.