COVID-19: Births, deaths and registrar services

Information and support with births, deaths, marriages and citizenship

Service disruption
Chelsea Old Town Hall is only open for pre-approved appointments only. To book an appointment to register a death over the telephone, register a birth, give notice of intention to marry or enter into a civil partnership, please follow the guidelines below.

In line with the Government’s latest advice issued on Monday 23 June civil ceremonies can recommence from Saturday 4 July. If you had a ceremony at Chelsea Old Town Hall already booked between March and September, the registrars will be in touch to either reschedule or confirm your date.

While ceremonies have been permitted to resume, it is important to remember that restrictions on guest numbers and social distancing is still in place. The registrars team will ensure to update you on the structure and running of your day to make sure it is as safe as possible.

Register a death

How to register a death

Due to the ongoing pandemic, Kensington and Chelsea Register Office is closed to the public. All deaths will now be registered by telephone appointments only.

There is no longer a requirement for relatives to collect the Medical Certificate of Cause (MCCD) as the hospital or GP surgery will scan a copy of the relevant paperwork, and we will contact you for an appointment.   

The green certificate for burial or cremation will be transmitted electronically to the crematorium or cemetery office.

Book to register a death by phone 

Who can register a death?

The following people can register a death:

  • a relative (for example husband/wife or civil partner, brother or sister)
  • a person who was present at the death
  • the occupier of the premises where the death occurred
  • the person arranging the funeral including the funeral director 

What information needs to be supplied to the registrar?

The registrar will need to know the following information:

  • the date and place of death
  • the deceased’s last (usual) address
  • the deceased’s full names and surnames (and the maiden surname where appropriate)
  • the deceased’s date and place of birth (town and county if born in the United Kingdom, and country if born abroad)
  • the deceased’s occupation and the name and occupation of their spouse, and of previous spouses (if appropriate)
  • whether the deceased was receiving a pension or allowance from public funds
  • if the deceased was married, the date of birth of the surviving widow or widower

Documents provided by the registrar

  • Green certificate for burial or cremation - separate procedures apply where the death has been referred to the Coroner
  • form for the Department of Work and Pensions 
  • Unique number to access the Tell Us Once service
  • Death certificate (these will be sent in the post to you)


  • £11 per certificate


Out of Hours Emergency Service: 0207 361 3000 

Bereavement support  

If you have lost a loved one there is support available to help you at this time. See the Bereavement support page for further details.

Register a birth

Congratulations on the birth of your baby.

We would like to thank you for your patience whilst register offices across the country recover their ability to deliver services safely.

Birth registrations are currently taking place at Chelsea Old Town Hall by appointment only and measures are in place to ensure your safety. 

You can use the link below to book an appointment to register the birth of your baby.

book an appointment to register a birth


Who should attend the appointment?

  • If you are married or in a civil partnership, only one parent needs to attend the appointment.
  • If the parents are not married or in a civil partnership, both parents must attend together.
  • It is safer to not bring your baby.
  • In normal times, registrars love to see the baby, but in these times, we strongly advise you to be cautious about bringing your baby.
  • Make every effort you can to not bring your baby with you. If this is impossible, consider whether the registration can wait a bit longer.
  • The temporary entry points do not have step-free access and will be difficult for pushchairs.

You must not come to Chelsea Old Town Hall if you have symptoms of the Coronavirus or you have been in close contact with someone who has symptoms, or if your household is isolating.

If you have any questions, please email us at:

Notice of Intention to Marry or enter into Civil Partnership

We would like to thank you for your patience whilst register offices across the country awaited permission from government to resume taking notices of intention for upcoming marriages and civil partnerships. We have now received confirmation from government that these can proceed. Chelsea Old Town Hall is committed to delivering a safe space for our service users and employees alike. We ask you to comply with the following set of procedures before you book an appointment:

  • To regulate the entry to the premises so it does not become overcrowded, you will be allowed in the Chelsea Old Town Hall 5 minutes before your appointment and no earlier.
  • We strongly recommend that you wear PPE equipment when you attend your appointment both for your safety and that of our staff.

To make an appointment, please visit the wedding website, where you will find information on what to bring to your appointment.

Please make sure you read ‘What do I need to know’ before making an appointment.

Citizenship Ceremony 

In line with the government’s advice, we are unable to conduct either a public or private citizenship. Due to Covid-19, the Home Office has suspended sending naturalisation certificates to Register Offices in England and Wales so you will be contacted once you can book yourself a ceremony.

We hope to have an update from UKVI in due course.

EU Settlement Scheme (settled and pre-settled status)

In response to the coronavirus pandemic and in the interest of protecting service users and staff alike, we have currently suspended this service.

If you have an Android phone or an iPhone 7 or newer model you can also verify your identity through the EU Exit: ID Document Check app.

Any additional information about the EU Settlement Scheme can be found on the GOV.UK website.

If you have any questions about this service, please email us at:

If you have a question relating to another service we provide, please email us at: