COVID-19: Births, deaths and registrar services

Information and support with births, deaths, marriages and citizenship

Service disruption
We have closed all non-essential appointments until June 2020 and onwards. 


How to register a death

Due to the ongoing pandemic, Kensington and Chelsea Register Office is closed to the public. All deaths will now be registered by telephone appointments only.

There is no longer a requirement for relatives to collect the Medical Certificate of Cause (MCCD) as the hospital or GP surgery will scan a copy of the relevant paperwork, and we will contact you for an appointment.   

The green certificate for burial or cremation will be transmitted electronically to the crematorium or cemetery office.

Book to register a death by phone 

Who can register a death?

The following people can register a death:

  • a relative (for example husband/wife or civil partner, brother or sister)
  • a person who was present at the death
  • the occupier of the premises where the death occurred
  • the person arranging the funeral including the funeral director 

What information needs to be supplied to the registrar?

The registrar will need to know the following information:

  • the date and place of death
  • the deceased’s last (usual) address
  • the deceased’s full names and surnames (and the maiden surname where appropriate)
  • the deceased’s date and place of birth (town and county if born in the United Kingdom, and country if born abroad)
  • the deceased’s occupation and the name and occupation of their spouse, and of previous spouses (if appropriate)
  • whether the deceased was receiving a pension or allowance from public funds
  • if the deceased was married, the date of birth of the surviving widow or widower

Documents provided by the registrar

  • Green certificate for burial or cremation - separate procedures apply where the death has been referred to the Coroner
  • form for the Department of Work and Pensions 
  • Unique number to access the Tell Us Once service
  • Death certificate (these will be sent in the post to you)


  • £11 per certificate


Out of Hours Emergency Service: 0207 361 3000 

Bereavement support  

If you have lost a loved one there is support available to help you at this time. See the Bereavement support page for further details.

Non-essential appointments

As the global situation around Coronavirus (Covid-19) has developed and in line with the latest Government and Health Authority guidance, we have taken the difficult decision to close all non-essential appointments until June 2020 and onwards.

Non-essential appointments are as follows:

  • birth appointments
  • notice of Intention appointments for both marriages and civil partnerships
  • re-registrations appointments
  • public and private Citizenship Ceremonies
  • application to make a correction to a birth, death, marriage or civil partnership certificate

This is an unprecedented situation and our Registrars are working their way through calls and emails. You may find your questions have already been answered in our Frequently Asked Questions below.

Frequently Asked Questions (FAQs)

Can I still register the birth of my baby?Congratulations on the birth of your baby. In light of Covid-19, we have taken the difficult decision to close all birth appointments until June 2020.

What about the 42-day deadline?We are facing unprecedented circumstances, so you should not worry about the 42-day deadline.

I am in the process of planning my marriage or civil partnership. When is the earliest I can make an appointment to give notice of intention?Following Public Health and Government guidelines, all appointments for notice of intention to marry or enter into civil partnership can be booked from June 2020 onwards.

Can I register a non-essential appointment over the telephone?There are no provisions to register a non-essential appointment over the telephone or via any digital documents.

Can I book a marriage or civil partnership ceremony?In line with the government’s most recent advice on prevention of the spread of Covid-19 by reducing social contact, a notice of intention to marry or enter into civil partnership can be booked from June 2020 and onwards.

Am I able to book a public or private citizenship ceremony?

In line with the government’s advice, we are unable to conduct either a public or private citizenship. Due to Covid-19, The Home Office has suspended sending naturalisation certificates to Register Offices in England and Wales so you will be contacted once you are able to book yourself a ceremony.

Can I still come in person and order a birth, death, marriage or civil partnership certificate?

We are no longer accepting certificate orders in Chelsea Old Town Hall. To apply for a certificate, please fill in our form online and the certificate will be posted out to you. We have currently suspended the provision to apply for a priority service.

Can I still arrange a funeral or visit a cemetery?

The Council runs two cemeteries, both out of the borough. These are Gunnersbury Cemetery and Hanwell Cemetery. They are both open as usual for visits, but you must maintain 2 meters distance between people outside your household.

Burials are still taking place, but funeral attendance is limited to immediate family and friends only and this must not exceed 10 people. Further advice on arranging funeral services and who can attend is also available from the Metropolitan Police.

Kensal Green Cemetery and Brompton cemeteries are not controlled by the Council.

Can I book an appointment for the EU Settlement Scheme?

Due to the Coronavirus (COVID-19) pandemic we will not be offering the European Settlement Scheme until further notice.

Who do I contact for more information?We will assist you as best as we can through this unprecedented time. If you have any questions or need urgent advice about a non-essential appointment, please email us at: or call us on tel: 020 7361 4100.