- Coronavirus (COVID-19)
- COVID-19 Hub
- COVID-19: Help with shopping and food
- COVID-19: Support for businesses and the self-employed
- COVID-19: Guidance for operating your business
- COVID-19: Volunteering and how you can help the community
- COVID-19: Domestic abuse support
- COVID-19: Benefits service
- COVID-19: Bins and recycling
- COVID-19: Births, deaths and registrar services
- COVID-19: Children, education and returning to school
- COVID-19: Council and Committee Meetings
- COVID-19: Grenfell Response and Recovery
- COVID-19: Health and Social Care
- COVID-19: Housing and homelessness
- COVID-19: Leisure and culture
- COVID-19: Testing and Tracing for Coronavirus
- COVID-19: Libraries
- COVID-19: Noise and Nuisance and the local environment
- COVID-19: Parking, permits and streets
- COVID-19: Paying your Council Tax
- COVID-19: Community centres
- COVID-19: Faith group updates
- COVID-19: Planning and Building Control
- COVID-19: Related scams
- Covid-19: Hub Privacy Notice
Support for people experiencing domestic abuse
The Coronavirus pandemic brings new challenges for people who are living through domestic abuse, and victims and survivors who are self-isolating may not be able to access support or escape abuse at times when they otherwise would. Self-isolating while living with an abuser may also see an increase of risk of harm. However, support is available.
In an emergency, always dial 999.
Support from the police
All support from the police is continuing as normal. There are steps the police can take to remove an abuser from the home if someone is at risk. In an emergency, please always call 999. For non-emergency support call 101. There are safeguarding teams and specialist investigators on duty 24/7 for advice and help. If you are in danger and unable to talk on the phone, call 999 and then press 55. This will transfer your call to the relevant police force who will assist you without you having to speak.
We understand it might not be possible or practical to go to a police station however, if you prefer the safety of your local police station, they remain open.
Support from Domestic Abuse Services
The Angelou Partnership
The Angelou Partnership offer access to 10 specialist services through one front door.
Angelou can provide support if you have been subjected to domestic abuse, sexual violence, stalking, forced marriage, so called honour-based violence, female genital mutilation and child exploitation. It provides specialist support to the Black, Minority and Ethnic and Lesbian, Gay, Bisexual and Transgender communities.
Angelou support is moving from face-to-face sessions to telephone and online based support. please contact the numbers below for support and details of service provision. Visit the Angelou Partnership website for more information.
Contact Angelou by phone on tel: 0808 801 0660; Mondays, Tuesdays, Thursday and Fridays: 10am – 4pm; Wednesdays: 10am - 4pm and 6pm to 9pm. Translators available.
Outside of those hours the National Domestic Abuse Helpline can be of support and is available 24 hours a day on 0808 2000 247.
Where telephone support is not safe, Women’s Aid have an online service to support you. This includes an instant messaging service (Monday to Friday, 10am–12pm), email support (response within five days), a survivor’s handbook (to get help on housing, safety planning, dealing with police and more) and a community of survivor’s forum. Visit Women's Aid website for more information.
Hestia’s Bright Sky App
Bright Sky is a free to download mobile app providing support and information to anyone who may be in an abusive relationship (it displays as a weather app). It has a secure journal tool to record behaviour via text, audio, video or photo, without the content being stored on the device. Visit Hestia’s Bright Sky website to find out more.
Surviving Economic Abuse (SEA)
SEA have put together a helpful resource which provides an overview of support available to anyone who is experiencing economic abuse. Economic abuse is when an abuser may restrict how their partner acquires, uses and maintains money and economic resources, such as accommodation, food, clothing and transportation. The resource is designed to your economic wellbeing and safety. It also contains information on financial support that is available.
Additional Local and National Helplines
Tel: 0808 168 9111
Men’s Advice Line (Web chat service also available)
Tel: 0808 801 0327 Mon and Weds, 9am–8pm; Tues, Thurs and Fri, 9am– 5pm
National Stalking Helpline
Tel: 0808 802 0300 9am to 4pm weekdays except for Wednesdays when it is open 1pm to 4pm.
116 123 (Available 24/7) or Text: 85258 Forced
Tel: 020 7008 0151
Female Genital Mutilation Helpline
0800 028 3550
Support if you are worried about hurting someone
If you are worried about hurting the ones you love while staying at home, call the Respect Phoneline for support and help to manage your behaviour, 0808 802 4040 or visit the Respect Phoneline website.
There has been a reduction in face-to-face support services at Kensington and Chelsea Council. Please do not come to the Town Hall even if the situation is urgent. However, if someone is about to be made homeless or if they are in temporary accommodation, please call the Housing Line number on 0207 361 3008 or email at email@example.com
Support from Family and Children’s Services
Referrals and consultations for advice for the welfare of children can be made in the usual way and the Family Services teams are able to respond. Social Workers are still visiting families and responding to their needs.
If you are worried that a child or young person is at immediate risk, please contact the assessment and access team immediately at firstname.lastname@example.org or Tel: 020 7361 3013. If you need a service in an emergency between 5pm and 9am on weekdays or 24 hours a day at weekends and bank holidays, you can contact the Emergency Duty Team on 020 7361 3013.
Support from Adult Safeguarding Services
Normal Safeguarding referral processes apply. However, for escalation purposes, please use the contact details provided:
Safeguarding Operational Team
RBKC Safeguarding Lead: Natasha Persaud-Hinds
Mental Capacity Team Bi borough
MCA Lead: Lynn Tan
Tel: 07970 944432