COVID-19: Health and Social Care

Information about Coronavirus and how to maintain and support your health and mental wellbeing.

Stay at home to stop Coronavirus spreading

The single most important action we can all take is to stay at home to protect the NHS and save lives.

You may leave your home to:

  • shop for essential items, for you or a vulnerable person.
  • go to work, or provide voluntary or charitable services, if you cannot work from home.
  • exercise with your household (or support bubble) or one other person, this should be limited to once a day, and you should not travel outside your local area.
  • meet your support bubble or childcare bubble where necessary.
  • seek medical assistance or avoid injury, illness or risk of harm (including domestic abuse)
  • attend education or childcare - for those eligible

If you are clinically extremely vulnerable you should only go out for medical appointments, exercise or if it is essential. You should not attend work.

For full details of what you can and cannot do, please visit GOV.UK.

Other things you can do to stop the spread of Coronavirus 

It's very important to do what you can to reduce the risk of you and other people getting ill with coronavirus.

Hands, face, space

To prevent the spread of the virus, please ensure that you remember hands, face, space.

  • Wash your hands for at least 20 seconds regularly, use hand sanitiser gel if soap and water are not available
  • Wear something that covers your mouth and nose when in enclosed spaces
  • Keep your distance - stay at least 2 metres apart - or 1 metre with a face covering or other precautions

Also remember to do the following:

  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • do not touch your eyes, nose or mouth if your hands are not clean
For more information about how to avoid getting and spreading coronavirus visit the GOV.UK website.


How to contact your GP

If you need medical help, the NHS is still there for you: 

  • If you need medical help from your GP, contact them online, through an app or over the phone
  • If you need urgent medical help, use the NHS 111 online service. If you cannot get help online, call 111.
  • If it’s a serious or life-threatening emergency, call 999.
  • If you are told to go to hospital, it is important that you go to hospital.

It’s vital that you seek help if you think you need any kind of medical care. You should continue to attend your appointments and collect your prescriptions unless you have been told not to attend.

 Support for Care Homes and other providers

Kensington and Chelsea is committed to working in partnership with the borough’s care homes who have a vital role to play in protecting vulnerable people during the Covid-19 pandemic. This letter and implementation plan sets out at high level the support arrangements that are currently in place locally to support care homes to protect their staff and residents.

Care Home Infection Control Plan

Care Home Support - Implementation Status

Appendix B - Social Care Support - RBKC


Every Mind Matters and supporting mental wellbeing for adults

We know that for many people the current Coronavirus situation may result in feelings of anxiety, loneliness or depression.

To help, GOV.UK guidance on mental health and wellbeing during coronavirus (COVID-19) is available. It provides advice on how to look after your mental health and wellbeing during Coronavirus, including how to connect with and support others, manage your feelings and daily routine and where to find support.

If you need support with your mental health and wellbeing or someone to talk to, please call your GP or contact:

  • Every Mind Matters - Visit NHS Every Mind Matters to get your free online personal Mind Plan including simple tips and advice for you to look after your mental wellbeing during Coronavirus.
  • Good Thinking - If you are anxious, stressed, depressed or having trouble sleeping because of coronavirus? This has NHS-approved mental health tools and advice to support you.
  • Community Living Well - services are available for people aged 16 and over for people registered with a GP in Kensington and Chelsea
  • The NHS Single Point of Access Line - call 0800 0234 650 – open 24 hours a day, seven days a week
  • You can call NHS 111 if you or someone you know needs urgent care, but it's not life threatening 
  • The Samaritans – call 0330 094 5717 or freephone 116 123 – open 24 hours a day, seven days a week
  • The Listening Place – call 020 3906 7676 – open from 9am to 9pm, seven days a week 

If you feel that you or someone you know is in an acute life-threatening medical or mental health emergency, please dial 999.

Online sources to help maintain mental well-being:

Befriending services

If you are an older person, these schemes allow you to stay in touch over the phone, either through regular one-to-one chats, or as part of conversation groups.

Independent Age Telephone Befriending

The Independent Age Telephone Befriending Line Service for older people connects you with someone who cares, from Independent Age, in the comfort of your own home to have a chat.

Silver Line

The Silver Line Telephone Friend Service for older people connects you with someone to have a weekly chat to in the comfort of your own home. The Silver Line Circles is facilitated group telephone calls where people with shared interests can discuss topics that interest them with a wider group. Both services can be accessed via their number which is: 0800 470 8090.

Pepper Pot Centre

The Pepper Pot Centre in North Kensington can provide a telephone befriending service to older people to check if they are well and to help with any problems. Call 020 8968 6940 or email: for more information.

Mental health support for children and young people

We know that the uncertainty and significant changes taking place currently will have an impact on the emotional wellbeing and mental health of many children and young people.

It is critical that all children, young people and their families are aware of the available support and are able to access this over the coming weeks and months.

There is a wide range of support available that can be accessed online, by phone and by text. In addition, our usual face-to-face services are adapting their approaches so that they can continue to provide support remotely.

For more information visit website on children and young people's mental health and wellbeing guidance.

Connecting with family and friends online

If you need help connecting with family and friends using your phone, tablet or computer, visit the People First website. People First provide contact details of local organisations that can help get you connected. 

Age UK Kensington and Chelsea

Age UK Kensington and Chelsea hold activites and events online.  The last one will be on Tuesday 22 December, although there will be a Christmas day event as well. 

They will restart their activites on Monday 4 January.

Keep up to date with events at the Age UK website.

Adult Learning Services

Important information about Adult Learning: Covid-19

Due to the developing situation with the Coronavirus (Covid-19), there will be some disruption to the Adult Learning services. Please contact your learning provider directly to check about the delivery of your course as the situation develops. We thank you for your understanding and patience during this time. You can find the full list of providers and their contact details on the Adult Learning page. 

Domestic abuse support

The pandemic brings new challenges for people who are living through domestic abuse, and victims and survivors who are self-isolating may not be able to access support or escape abuse at times when they otherwise would. Self-isolating while living with an abuser may also see an increase of risk of harm. However, support is available.

In an emergency, always dial 999.

The following document outlines support available:

Domestic abuse support




You may be aware that the Government has now approved the Oxford/AstraZeneca Coronavirus vaccine, which will begin to be rolled out from Monday 4 January 2021.  

This follows a rigorous trial involving thousands of people, with detailed scientific review by expert scientists and clinicians and on the basis of the advice of its independent advisory body, the Commission on Human Medicines. You can read a statement from the Department of Health and Social Care (DHSC).

The NHS is currently offering the PfizerBiontech Coronavirus vaccine to people most at risk, which are mainly people aged 80 and over.

We’re working closely with our NHS partners and will support them with the rollout of all vaccines.  The NHS will get in touch with you directly when it is your turn to be vaccinated.  It's important not to contact the NHS for a vaccination before then.  You can find out more about vaccinations

The most important thing we can all do to prevent the spread of the virus is to remember the basics:

  • Wash your hands more often than usual for 20 seconds, especially as soon as you get home
  • If you can, cover your mouth and nose when in places where it’s hard to stay away from other people you do not normally meet
  • Keep your distance - try to stay at least 2 metres (3 steps) away from anyone you do not live with (or anyone not in your support bubble)