COVID-19: Health and Social Care

Information about Coronavirus and how to maintain and support you health and mental wellbeing.

Public Health England has reported a number of cases of Coronavirus in the UK. Find out the latest figures in Kensington and Chelsea.

Together with the Government and NHS, we have plans in place to manage the situation as it evolves.

Stay alert to stop Coronavirus spreading

We can all help control the virus if we all stay alert. This means you must:

  • stay at home as much as possible
  • work from home if you can
  • limit contact with other people
  • keep your distance if you go out (2 metres apart where possible)
  • wash your hands regularly
  • self-isolate if you or anyone in your household has symptoms

There is separate advice about:

Other things you can do to stop the spread of Coronavirus 

  • wash your hands with soap and hot water often – do this for at least 20 seconds.
  • use hand sanitiser gel if soap and water are not available.
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze.
  • put used tissues in the bin immediately and wash your hands afterwards.
  • stay 2 metres (3 steps) away from other people, if you need to go outside.
  • do not touch your eyes, nose or mouth if your hands are not clean.

How to contact your GP

If you need medical treatment, you can contact your local GP by calling them or using AskMyGP which you can access for your GPs website. If you do not have a GP at the moment, please contact NHS 111. 

Give your symptoms and they will be able to discuss what steps you should take, including arranging an appointment.  While they remain open, please do not turn up at the GP surgery without an appointment as they are trying to protect everyone by ensuring there is only a small number of patients at any one time. 

If it is an emergency call 999.

 Support for Care Homes and other providers

Kensington and Chelsea is committed to working in partnership with the borough’s care homes who have a vital role to play in protecting vulnerable people during the Covid-19 pandemic. This letter and implementation plan sets out at high level the support arrangements that are currently in place locally to support care homes to protect their staff and residents.

Care Home Infection Control Plan

Care Home Support - Implementation Status

Appendix B - Social Care Support - RBKC


Every Mind Matters and supporting mental wellbeing for adults

We know that for many people the current Coronavirus situation may result in feelings of anxiety, loneliness or depression.

To help, GOV.UK guidance on mental health and wellbeing during coronavirus (COVID-19) is available. It provides advice on how to look after your mental health and wellbeing during Coronavirus, including how to connect with and support others, manage your feelings and daily routine and where to find support.

If you need support with your mental health and wellbeing or someone to talk to, please call your GP or contact:

  • Every Mind Matters - Visit NHS Every Mind Matters to get your free online personal Mind Plan including simple tips and advice for you to look after your mental wellbeing during Coronavirus.
  • Good Thinking - If you are anxious, stressed, depressed or having trouble sleeping because of coronavirus? This has NHS-approved mental health tools and advice to support you.
  • Community Living Well - services are available for people aged 16 and over for people registered with a GP in Kensington and Chelsea
  • The NHS Single Point of Access Line - call 0800 0234 650 – open 24 hours a day, seven days a week
  • You can call NHS 111 if you or someone you know needs urgent care, but it's not life threatening 
  • The Samaritans – call 0330 094 5717 or freephone 116 123 – open 24 hours a day, seven days a week
  • The Listening Place – call 020 3906 7676 – open from 9am to 9pm, seven days a week 

If you feel that you or someone you know is in an acute life-threatening medical or mental health emergency, please dial 999.

Online sources to help maintain mental well-being:

Befriending services

If you are an older person, these schemes allow you to stay in touch over the phone, either through regular one-to-one chats, or as part of conversation groups.

Independent Age Telephone Befriending

The Independent Age Telephone Befriending Line Service for older people connects you with someone who cares, from Independent Age, in the comfort of your own home to have a chat.

Silver Line

The Silver Line Telephone Friend Service for older people connects you with someone to have a weekly chat to in the comfort of your own home. The Silver Line Circles is facilitated group telephone calls where people with shared interests can discuss topics that interest them with a wider group. Both services can be accessed via their number which is: 0800 470 8090.

Pepper Pot Centre

The Pepper Pot Centre in North Kensington can provide a telephone befriending service to older people to check if they are well and to help with any problems. Call 020 8968 6940 or email: for more information.

Mental health support for children and young people

We know that the uncertainty and significant changes taking place currently will have an impact on the emotional wellbeing and mental health of many children and young people.

It is critical that all children, young people and their families are aware of the available support and are able to access this over the coming weeks and months.

There is a wide range of support available that can be accessed online, by phone and by text. In addition, our usual face-to-face services are adapting their approaches so that they can continue to provide support remotely.

For more information visit website on children and young people's mental health and wellbeing guidance.

Connecting with family and friends online

If you need help connecting with family and friends using your phone, tablet or computer, visit the People First website. People First provide contact details of local organisations that can help get you connected. 

Age UK Kensington and Chelsea

Age UK Kensington and Chelsea  are setting up an online schedule of groups and activities which will be running from Monday 23 March.

If you would like to participate in these online activities, please email the Activities and Events Team at and they will send a timetable with activities that you can access.

You will receive an email every week with a link. Just press the link to access the activities and lessons. It is an easy and free service and if you have any IT problems or don’t have an email account, you can contact the team on 07508 342339 (Abi) or 07508 342205 (Ximena).

Adult Learning Services

Important information about Adult Learning: Covid-19

Due to the developing situation with the Coronavirus (Covid-19), there will be some disruption to the Adult Learning services. Please contact your learning provider directly to check about the delivery of your course as the situation develops. We thank you for your understanding and patience during this time. You can find the full list of providers and their contact details on the Adult Learning page. 

Domestic abuse support

The pandemic brings new challenges for people who are living through domestic abuse, and victims and survivors who are self-isolating may not be able to access support or escape abuse at times when they otherwise would. Self-isolating while living with an abuser may also see an increase of risk of harm. However, support is available.

In an emergency, always dial 999.

The following document outlines support available:

Domestic abuse support