- Coronavirus (COVID-19)
- Residents booklet: Helping you through the COVID-19 Pandemic
- COVID-19 Hub and support for vulnerable residents
- Support with food and other essentials
- COVID-19: Support for businesses and the self-employed
- COVID-19: Volunteering and how you can help the community
- COVID-19: Domestic abuse support
- COVID-19: Benefits service
- COVID-19: Bins and recycling
- COVID-19: Births, deaths and registrar services
- COVID-19: Children, Education and School closures
- COVID-19: Council and Committee Meetings
- COVID-19: Grenfell Response and Recovery
- COVID-19: Health and Social Care
- COVID-19: Housing and homelessness
- COVID-19: Leisure and culture
- COVID-19: Libraries
- COVID-19: Noise and Nuisance and the local environment
- COVID-19: Parking, permits and streets
- COVID-19: Paying your Council Tax
- COVID-19: Community updates enewsletter
- COVID-19: Faith group updates
- COVID-19: Planning and Building Control
- COVID-19 related scams
- Covid-19 Hub Privacy Notice
COVID-19 related scams
Some people are using the pandemic to take advantage of others. It is essential that you remain vigilant to protect yourselves from scammers, both on the doorstep and online. If you receive suspicious emails or communications, ignore, delete and report to Actionfraud or call 0300 123 2040. We are aware of the following coronavirus scams:
- An email scam claims to be from the government offering a tax rebate in light of the recent coronavirus pandemic and asking you to enter bank details. Genuine emails from government will never ask for your bank details.
- An email scam claims to be from the World Health Organisation (WHO). The email, which claims to hold crucial coronavirus safety advice, has an attachment which downloads a keylogger, allowing scammers to follow the online movements of the user, and gain access to their device and personal details.
- Fraudsters sending investment scheme and trading advice encouraging people to take advantage of the coronavirus downturn.
- An email claiming to be from a research group that mimic the Centre for Disease Control and Prevention (CDC) and World Health Organisation (WHO). They claim to provide the victim with a list of active infections in their area but to access this information the victim needs to either: click on a link which redirects them to a credential-stealing page; or make a donation of support in the form of a payment into a Bitcoin account.
- A flyer circulating through doors requesting food donations for YMCA foodbanks. The YMCA has not been involved in this initiative.
Some fraudsters are calling residents and claiming to work for the Council, or other local organisations, and say that the resident is on a shielding list. The caller then asks the resident if they need help with food deliveries or shopping and asks for the resident’s bank details. While we do call shielded residents to ask if they have any shopping or food needs, this service is free and no Council officer will ever ask for your bank details.
Some bogus online suppliers have been offering products in high demand such as hand sanitiser without delivering the goods. Trading Standards officers are aware of price inflation and unclear price marking within some businesses. Trading Standards can enforce against misleading pricing and is looking at legislation to determine how to address price inflation. If you would like to report an issue with pricing please email: firstname.lastname@example.org.