COVID-19 Hub

The COVID-19 Hub has been set up for residents to get the help and support they need from the Council and Kensington and Chelsea voluntary organisations.

If you have any questions about what support is available, you can call the COVID-19 Hub Monday to Friday between 9am and 6pm, Saturday and Sunday between 10am and 4pm.

Telephone: 020 7361 4326

Email: C19Hub@rbkc.gov.uk

Financial difficulties

If you are in financial difficulties due to Coronavirus or other issues, you will continue to be able to access support. Visit our Local Support Payments page for more information on financial help. Alternatively you can call 020 7745 6464 between 8.30am and 5pm, Monday to Friday. Make sure you are receiving what you are entitled to. If you do not currently get Universal Credit you can visit the Department for Work and Pensions website see if you are eligible.

Support with shopping

Residents who need food shopping delivered should contact the COVID-19 Hub for advice.

Housing

Information on housing advice, homelessness concerns and to report urgent repairs 020 7361 3008 or email housing@rbkc.gov.uk or email HHAT@rbkc.gov.uk for homelessness.

Medicine

People who need prescriptions collected, there are options for home delivery. In the first instance speak to your local pharmacist who should be able to arrange for your prescription to be delivered to your home. If they are unable to help you can visit the GoodSAM website to request an NHS volunteer by completing a form online. Don’t forget you can also ask a friend or neighbour to collect a prescription for you.

Mental Health and Wellbeing, including Loneliness

Coronavirus has created a lot of challenges for people trying to deal with not seeing friends and family, not working, and not being able to do the things they have taken for granted. This has added to the stresses that we all feel at various times.

There is a lot of support and advice available to help you maintain and improve your mental health and wellbeing. Visit the Every Mind Matters website which gives you the knowledge to improve your sleep, anxiety, mood, and stress, which are the most common issues people experience.

You can also visit the Good Thinking website which has NHS-approved apps to help with stress, anxiety, and sleep.

If you know someone who can’t get online they can contact the NHS Single Point of Access on 08000 234650 24 hours a day. There is also the Community Living Well service for people who are registered with a GP. You can call this on 020 3317 4200.

If you are in an emergency, you can call the Samaritans 24 hours a day on 03300 345717 or freephone 116 123. There is also the Listen Place which is open 9am to 9pm and is available on 020 3906 7676.

Clinically Extremely Vulnerable People

People defined as Clinically Extremely Vulnerable are at a very high risk of severe illness from COVID-19. There are two ways you may be identified:

  • You have one or more of the conditions listed below, or
  • Your hospital clinician or GP has added you to the shielding patient list because, based on their clinical judgement, they deem you to be at higher risk of serious illness if you catch the virus.

If you think there are good clinical reasons why you should be added to the Shielded Patient List, discuss your concerns with your GP or hospital clinician.

Adults with the following conditions are automatically deemed Clinically Extremely Vulnerable:

  • solid organ transplant recipients
  • those with specific cancers:
  • people with cancer who are undergoing active chemotherapy
  • people with lung cancer who are undergoing radical radiotherapy
  • people with cancers of the blood or bone marrow such as leukemia, lymphoma, or myeloma who are at any stage of treatment
  • people having immunotherapy or other continuing antibody treatments for cancer
  • people having other targeted cancer treatments that can affect the immune system, such as protein kinase inhibitors or PARP inhibitors
  • people who have had bone marrow or stem cell transplants in the last six months or who are still taking immunosuppression drugs
  • those with severe respiratory conditions including all cystic fibrosis, severe asthma, and severe chronic obstructive pulmonary disease (COPD)
  • those with rare diseases that significantly increase the risk of infections (such as severe combined immunodeficiency (SCID), homozygous sickle cell disease)
  • those on immunosuppression therapies sufficient to significantly increase risk of infection
  • adults with Down’s syndrome
  • adults on dialysis or with chronic kidney disease (stage 5)
  • women who are pregnant with significant heart disease, congenital or acquired
  • other people who have also been classed as clinically extremely vulnerable, based on clinical judgement and an assessment of their needs. GPs and hospital clinicians have been provided with guidance to support these decisions

The Government suspended shielding on 1 August. Although it is not reintroducing the same system, people who were shielding, who are now described as Clinically Extremely Vulnerable should take extra care. You can visit the Government website for more information.

Every person who was shielding should have received a letter from the Government explaining what changes were taking place. In addition, the Council has also messaged everyone who was listed as Clinically Extremely Vulnerable informing them how they can access support.

The main changes for the Clinically Extremely Vulnerable are that you should only go out for exercise, you should not go to the shops or to collect your prescriptions. You can go to medical appointments if your GP or Doctor agrees. If you live with other people who are not vulnerable, they can go to work (if they cannot work from home) and if you have children who are not vulnerable they can continue to attend school.

During these unprecedented times, we also encouraged neighbours and family members to continue helping those who were shielding, for example assisting with shopping or prescriptions.

If you are Clinically Extremely Vulnerable and need support or advice, you should contact the COVID-19 Hub.