COVID-19 Hub and support for vulnerable residents

What is the COVID-19 Hub?

The COVID-19 Hub has been set-up to co-ordinate the support being offered by the Council and by Kensington and Chelsea's voluntary organisations during the Coronavirus pandemic for vulnerable residents.

The hub is part of the Government’s Local Support Scheme to support the 1.5 million people identified by the NHS nationally as being “clinically vulnerable”, those at highest risk of severe illness from Coronavirus and for whom self-isolation is most critical.

Who are 'clinically vulnerable' people?

Clinically vulnerable people include:

  • solid organ transplant recipients
  • people with specific cancers
  • people with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD
  • people with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell)
  • people on immunosuppression therapies sufficient to significantly increase risk of infection
  • women who are pregnant with significant heart disease, congenital or acquired


The NHS has written to people with specific medical conditions and asked them to ‘shield’ themselves from COVID-19 by self-isolating for 12 weeks.

If you believe you fall into this category and haven’t received a letter, or have received a letter but want to ensure you are registered for the support that is being offered please register yourself via the online form on the GOV.UK website

Everyone who is required to shield themselves is entitled to support. The NHS has begun passing the contact details of these people to the Council and we will contact them to make sure they get all the support they need. You can find out more about shielding and what it means to be clinically vulnerable on the GOV.UK website.

The hub will also be able to signpost and refer people to support who are not part of the NHS list but who do not have easy access to support and are vulnerable. The hub will be able to direct people to the incredible local support on offer. We are working with our Voluntary and Community Sector partners to do this.

Contact the COVID-19 Hub

  • Email:
  • Telephone: 020 7361 4326 - Lines are open 7 days a week from Monday - Sunday from 9am-5pm, .

The Covid-19 Hub is a dedicated, temporary service to support a targeted group of vulnerable people in the borough during the Coronavirus pandemic.

Adult Social Care

For concerns relating to our permanent Adult Social Care services please visit our Health and Social Care webpages or contact us.

Information and financial support 

For information and financial support or benefits take a look at our benefits service page.