COVID-19: Support with food and other essentials

Information on support with food and other essentials.

I am a clinically vulnerable resident who is shielding and need support to access food and medical supplies

  • You should have received a letter from the NHS requesting that you stay home and shield yourself for 12 weeks.
  • If you are in this group and need support with food and/or other essentials, please register on the GOV.UK website. The Government is delivering food directly to people in this group and is working with supermarkets to ensure access to priority delivery slots.
  • In the meantime, our Covid-19 Hub is here to help you if you need support to access food or medicine. Read more about the support available for vulnerable residents. You can contact the Covid-19 Hub on c19hub@rbkc.gov.uk or call 020 7361 4326 (Monday to Sunday 9am to 5pm).
  • If you believe that you are clinically vulnerable but have not received a letter from the NHS, please contact your GP.

Free food delivery service for vulnerable and isolated residents

If you fall into one of the following categories you may be entitled to a free shopping delivery service. This list is not exhaustive so please do enquire if you think you might be eligible:

  • Residents who are self-isolating and are able to purchase their supplies 
  • Older residents without support networks
  • People known to adult social care, mental health services, children’s services, drug and alcohol outreach service or housing; 
  • Residents who have been referred by the voluntary sector or the Covid-19 Hub
  • Residents with underlying health conditions that make them vulnerable
  • Residents suffering domestic abuse, mental health issues and those who have a history of homelessness

The service is provided by Kensington and Chelsea Council, Kensington and Chelsea Social Council (KCSC), Age UK Kensington and Chelsea and voluntary sector organisations.
 
This service will help residents of any age who are able to buy their own food but are unable to leave the house because they may be self-isolating for 14 days, may be vulnerable or have an underlying medical condition and no support network. It has been particularly set up to support those who do not have access to the internet and therefore cannot buy or pay for shopping this way.
 
To access the service residents should call Kensington and Chelsea Council on 020 7361 4025 and if you meet the criteria, a local organisation will contact you to arrange a shopping list as well as method of repayment. A DBS checked volunteer will do your shopping and drop it off to your doorstep. 

This shopping service is only for food and basic supplies and applies to residents who are not on the NHS Shielded list but would be defined as vulnerable and meet the criteria. 

I am self-isolating and unable to shop for food or collect medical supplies, but I am not clinically vulnerable and can afford to buy food

  • If you have friends or family who can help, you should ask them to shop for you or collect your prescription.
  • If this is not possible, you can contact the Covid-19 Hub on c19hub@rbkc.gov.uk or call 020 7361 4326 (Monday to Sunday 9am to 5pm) and they can refer or signpost you to a range of community and voluntary organisations who can help you. Read more about support for vulnerable residents.

I am suffering from financial hardship and unable to afford to buy food

  • If your household income has been affected by the Coronavirus pandemic and you need financial support the Government has introduced a range of measures that may be able to help. You can also apply for Universal Credit on the GOV.UK website.
  • You may also be entitled to support through the Council’s Hardship Fund. The Council has boosted this fund by £500,000, on top of funding from central government. You can apply by calling 020 7745 6464 (Monday to Friday, 8.30am to 5pm). We can also signpost you to local food banks if you are in urgent food need. Their details are on the Kensington and Chelsea Social Council (KCSC) website.

Food delivery and collection

Shopping for food is one of the few essential reasons we should be leaving our homes during the Coronavirus pandemic lockdown, but some residents aren’t always able to make the trip to the shop to get what they need. The Council is compiling a list of local food businesses offering collection or delivery, which can provide a more convenient or safer option to access food.

If you own a food business offering collection or takeaway in Kensington and Chelsea and would like to be included in this list, please contact business@rbkc.gov.uk and we can get your details added.

If you have queries about operating as a temporary takeaway you should contact planning@rbkc.gov.uk.

Useful directories:

Food Delivery North of the borough

  • Arancina Pizzeria (delivery and collection via Slerp or Deliveroo): 19 Pembridge Road, Notting Hill, London W11 3HG
  • Babajani - Mediterranean food (collection; tel: 07736 283 914): 332A Portobello Road, London W10 5RU
  • Big Fernand - burgers (delivery via Deliveroo): 39 Thurloe Place, South Kensington, London SW7 2HP
  • Cocotte Rotisserie - French restaurant/ rotisserie chicken (delivery via Deliveroo; click and collect via Swift - 50% off for NHS staff): 95 Westbourne Grove, Bayswater, London W2 4UW
  • Eggslut - egg-focused American breakfast food (delivery and collection via Deliveroo): 185 Portobello Road, Notting Hill, London W11 2ED)
  • Enrica Rocco - Italian restaurant offering cooked meals, desserts and pasta sauces (delivery via phone and email): 227 Ladbroke Grove, Notting Hill W10 6HG
  • Golborne Deli - breakfast and sandwiches (collection via website; 50% off for NHS staff; free lunch for the elderly and vulnerable, including delivery): 100 Golborne Road, London W10 5PS)
  • Hello Groceries (delivery to doorstep through hellogroceries.co.uk) Offering fresh fruit and vegetables, and groceries such as meat packs, milk, eggs, bread, butter, yogurt, online service only.

  • Melabes - Israeli restaurant (delivery via Deliveroo): 221 Kensington High Street, London W8 6SG
  • Orasay - seafood restaurant (delivery (5 mile radius) and collection via Slerp): 31 Kensington Park Road, Notting Hill, London W11 2EU
  • Provenance Butcher - free-range meats (delivery within 48 hours via phone or email; Tues-Sat 10am to 4pm £25 minimum order - free delivery over £25): 33 Kensington Park Road, Notting Hill, London W11 2EU
  • Yashin Sushi (delivery via Deliveroo; collection via phone): 1A Argyll Road, Kensington, London W8 7DB

Food Delivery North - Portobello and Golborne Road Market 

  • Ali - specialist groceries, staples and pantry items (collection on Fridays and Saturdays only via tel: 07941 103 764)
  • Devlins - fruit and veg (delivery free to the area via email: devlin-fruitandveg@hotmail.com)
  • Hardwoods - fruit and veg (delivery and collection via tel: 07956 665552; call by Tuesday for Thursday, Friday or Saturday)
  • Meraj - fruit and veg (collection via tel: 07534 914 625)
  • Portobello Olive Bar - olives and antipasti (delivery via tel: 07956 641 402 or email: pete@theolivebar.co.uk - order by 8pm Thursday for Friday delivery in W8, W9, W10 and W11)
  • Saporitalia / Portobello Garden Café, Italian food and beverages, open daily 10am to 10pm, (collection via Deliveroo or contact 020 7243 3257). 271 Portobello Road, London, W11 1LR

  • Suolo Etico - seasonal organic produce (delivery and collection via email: info@suoloetico.co.uk or website: www.suoloetico.co.uk)
  • Tom the Mushroom Man - fruit and veg (collection via Text 07956 143 457)  
  • Une Normande a Londres - cheese (collection on Fridays and Saturdays only via email: orderfromage@gmail.com or website: www.unenormandealondres.co.uk)

Food Delivery South of the borough 

  • Colette - healthy prepared meals and essentials (next day delivery to SW7 and SW10 via website: 315 Fulham Road, Chelsea, London SW10 9QH
  • Ice Cream Union - ice cream (delivery, next day and collection via Deliveroo or email): 166 Pavilion Road, Chelsea, London SW1X 0BP
  • London Cheesemongers - cheese, eggs, milk, baguettes and wine, Covid Care packages (delivery and collection via phone or email; Mon-Sat free local deliveries 3-5pm within a 3-mile radius; order before 2pm for same-day delivery): 251 Pavilion Road, Chelsea, London SW1X 0BP
  • Provenance Butcher - free-range meats (delivery via phone or email within 48 hours Tues-Sat 10am-4pm, £25 minimum order; free delivery over £50): 247 Pavilion Road, Chelsea, London SW1X 0PB
  • Riccardo's Italian Restaurant - Italian meals, essentials and wine (delivery and collection via website): 126 Fulham Road, London SW3 6HU
  • The Sea, The Sea - fish, shellfish and wine (delivery and collection to Chelsea and Kensington via phone or Slerp; 75% off for NHS staff): 174 Pavilion Road, London SW1X 0AW
  • Yashin Ocean House - sushi (delivery via Deliveroo; collection via phone): 117-119 Old Brompton Road, South Kensington, London SW7 3RN