Change at the council

We know we need to listen more and do a better job of including local people in our decision-making. We welcome feedback and will keep reviewing what we do t keep improving. Please email feedback to us at: .

How can I be heard?

We’re making it easier for people to get involved in decision-making at the Council in a number of ways.

Listening Forum

  • We will be hold various Listening Forum events in different locations throughout the borough to hear what matters to you in your local area.
  • You can raise suggestions, issues or concerns directly with members of the Leadership Team.

Please visit the Listening Forum page to see the programme of events.

Borough-wide conversations about priorities

  • We undertook our biggest conversation ever with our residents on what matters to them most. We visited different areas in the borough between December 2018 and January 2019 to hear what the council should prioritise. We also held a series of community conversations in the north of the borough, discussing how we can better support our communities.
  • Your priorities will be used to directly shape our new Council Plan, which was launched on 28 March 2019.

Please see the Our Council Plan page for more information.

Governance review

  • The Council reviewed how it makes decisions and how it involves people in those decisions at borough level and area levels.
  • The review ran from October 2018 to May 2019 and involved invited expert witnesses.
  • The recommendations of the Panel were adopted by Full Council at its May meeting.

Please visit the Governance Review page for more details.

Speak at a Full Council meeting

  • Seven public speaking slots are reserved at the start of every normal Full Council meeting for people who live, work or study in the borough to share thoughts ideas and experiences.

Please visit the Speak at a Full Council meeting page for how to speak at these meetings.

Citizen's Panel

We are setting up a Citizen’s Panel – a representative pool of local residents who we will ask to give us their views in a variety of different consultations. We will update this page as it develops.

What's coming up?

For details of public committee meetings, including Scrutiny committees, please check the meeting calendar.

What else are we doing?

In 2017 the Council commissioned the Centre for Public Scrutiny (CfPS), a national centre of expertise on local authorities’ decision-making and scrutiny, to conduct an independent review of our governance. Their Change at the council report, published in March 2018, made recommendations about the way we make decisions and how to involve local people in making those decisions and outlined 12 principles of good governance we should embed in the Council. Visit the Principles of good governance page for more information.

Our Leadership Team officially accepted the recommendations and agreed an action plan outlined below in July 2018.

Change at the council report by CfPS

Change at the Council: The Council's response to the independent review of Governance

The 12 principles of good governance have now been embedded into our Constitution. 

To help us deliver our Council Plan commitments and provide clarity on how we will make it easy for people to get involved in what the Council does, especially in Council decision-making, we have drafted a Charter for Public Participation, which is currently out for consultation. Visit the Charter for Public Participation page for more information.

Other ways to get involved in decision-making

Keep up to date with dates of meetings and news on consultations by following the Council on Twitter, Facebook and NextDoor.