Council Tax Bills for 2026 to 2027

We apologise for the delay in issuing Council Tax bills for the 2026/27 financial year. This delay has been caused by a cyber-attack on the Council in late November 2025, which affected several systems, including Revenues and Benefits and systems which had to be taken offline. 

We are expecting to send your annual council tax bill in May with your instalments to start in June.  When you receive your bill, your instalments will be different due to us having to send the bill later than usual:

• monthly payments: June to March
• quarterly payments: June, September, December and March
• half yearly payments: June and November
• yearly payment: June

Your bill will not include changes reported from November 2025. If you have already informed us of updates, no further contact is needed. We will send a revised bill in the subsequent weeks if necessary. Please note our phone lines will be very busy during this period.

Paying your 2025/26 bill

If you still have a balance outstanding for 2025/26 and you wish to discuss repayment, then please contact the Council once you receive your annual notice for 2026/27 as our system will then be online.  

New residents

You may need to wait for some time before you get your first bill. Make sure you set aside money for when the bill arrives.

If you have not made contact already, please email your information to [email protected] 
Include as much information as possible to avoid the need for us to reply for more information which could cause delays in registering you, if able please also attach a copy of your tenancy agreement.

If you've emailed but have not heard back

We have limited access to our emails with a lot of emails to work through, as we cannot make changes, we are prioritising general enquiries and emails which further information is required for us to action when our systems return.

When emailing please check you have provided as much information as possible to ensure we can process your email. 

Applying for a discount or exemption

Please email us with details and evidence of your discount or exemption and this will be processed when our systems are restored.

 If you are a student, please provide a student certificate for each student at the property and a list of occupants in the email (or confirmation if you are living alone)