There are several ways in which you can have your say on Council services. As well as contacting the relevant department either by post, email or telephone, you can use any of the consultation tools outlined on this page.

Please note: The Planning department run a variety of different consultations which can be quite specific and complex. They therefore have their own planning consultation portal which you can search for all planning consultations.

Vital Messages consultation database

Vital Messages is the Royal Borough of Kensington and Chelsea's consultations database. You can find out what public consultation the Council is currently undertaking or has planned, plus details on how you could get involved. You can also find completed consultations, including their results and outcomes.

The Residents' Panel

The Royal Borough's Residents' Panel was established in order to provide a co-ordinated and cost effective approach to public consultation. The panel is made up of over 1,300 people who live in the borough, who have agreed to take part in consultations about Council services and local issues.

Resident reviewers

The Resident Reviewers Project was set up to build on the Council’s strong reputation for consulting and involving local residents in improving service delivery. Resident reviewers are volunteers who have agreed to assist the Council in mystery shopping exercises. This means that they test Council services, usually by visiting or telephoning the Council and asking for help with a made up, but realistic, situation.