There are several ways in which you can have your say on Council
services. As well as contacting the relevant department either
by post, email or telephone, you can use
any of the consultation tools outlined on this page.
Please note: The Planning department run a
variety of different consultations which can be quite specific and
complex. They therefore have their own planning consultation portal
which you can search for all planning consultations.
Vital Messages consultation database
Vital Messages is the Royal Borough of Kensington and Chelsea's
consultations database. You can find out what public consultation
the Council is currently undertaking or has planned, plus details
on how you could get involved. You can also find completed
consultations, including their results and outcomes.
The Residents' Panel
The Royal Borough's Residents' Panel was established
in order to provide a co-ordinated and cost effective approach
to public consultation. The panel is made up of over 1,300 people
who live in the borough, who have agreed to take part in
consultations about Council services and local issues.
The Resident Reviewers Project was set up to build on the
Council’s strong reputation for consulting and involving local
residents in improving service delivery. Resident reviewers are
volunteers who have agreed to assist the Council in mystery
shopping exercises. This means that they test Council services,
usually by visiting or telephoning the Council and asking for help
with a made up, but realistic, situation.