British Sign Language and InterpretersLive!

Contact us using a Sign Language interpreter

The Royal Borough of Kensington and Chelsea is delighted to enable British Sign Language users to contact us using a Sign Language interpreter, through the InterpretersLive! Service, provided by Sign Solutions.

Service availability

Our InterpretersLive! video service hours are 8am to midnight, 7 days a week. Outside of these hours please contact us to pre-book an interpreter who can be online within 30 minutes.

Read the trancript for Introduction to InterpretersLive video.

Minimum requirements

This service is accessible via Windows supported devices and Apple Mac.

The service is compatible with the following browsers;

Google Chrome version 46 and later, Firefox version 45 and later, Opera version 39 and later.

If you are using Safari 9 or Internet Explorer 11, when prompted, please download the plugin. You will only need to do this once, next time you will be taken straight to the call button.

Support and Troubleshooting

If you are having difficulties connecting to the InterpretersLive! Service try watching our Troubleshooting guide;

Read the transcript for Troubleshooting with InterpretersLive! video.

 

Please note: if you have less than 120kbps available the call will be audio only. Minimum requirement for video calls is 192kbps.

If you are having problems accessing the App please watch the SignSolutions BSL guide to app for InterpretersLive!

Get help setting up your InterpretersLive! Starleaf Account.

Alternatively, contact Sign Solutions for further help or to provide feedback on the service.

If you wish to make a complaint, please follow the guidelines set out in the following video.

Read the transcript for 'How to make a complaint to Sign Solutions about any of the services provided' video clip.

Privacy

Sign Solutions providers of InterpretersLive! are certified ISO 27001 and ISO 9001, and all data is processed and held securely. As a certified organisation Sign Solutions are committed to continuous improvement and are externally assessed annually, to ensure progress is maintained.