Comments, complaints and feedback

We aim to provide high quality services, but occasionally things can go wrong.

If you think we have let you down, please tell us so that we can put things right. This will also help us to ensure that people have fewer problems in future.

We welcome any suggestions on how we can improve services; we are interested in your views. 

You can send us your feedback online using our Comments, complaints and compliments online form.


If you would like to report problems with street lighting, cracked pavements, rubbish or graffiti use our 'Report street problems form'.If you would like to comment on Family and Children’s Services specifically, please contact the Family Information Service

More information on our complaints and comments procedures

Annual review of complaints 2016-17 [PDF] (file size 679.4 KB)