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Council Services

Over the Christmas period the Customer Service Centre (in-person) and the Contact Centre (telephone line) hours of operation will change. To find out more details, view the visit us page.

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Call us

All lines are open from Monday to Friday between 8.30am and 5.30pm unless otherwise stated.
Please note, calls are recorded for security and training purposes. View our call recording policy.

Arts and Leisure

Telephone: 020 7361 3003

Email: artsandleisure@rbkc.gov.uk

For more information visit the Leisure and culture webpages.

Accessible TransportTelephone: 020 7361 2390

Email: accessible.transport@rbkc.gov.uk

For more information visit the Parking transport and streets webpages.

Benefits

Telephone: 020 7361 3006

Email: benefits@rbkc.gov.uk

For more information visit the Benefits webpages.

Council Tax

Telephone: 020 7361 3005

Online Foms: visit the Council Tax forms webpage.

For more information visit the Council Tax webpages.

Electoral services

Telephone: 020 7361 3444

Email: elect@rbkc.gov.uk

For more information visit the Electoral services webpages.

Education

Telephone: 020 7361 3009

Email: educationline@rbkc.gov.uk

For more information visit the Children and education webpages. 

Environmental Health

Telephone: 020 7361 3002

Email: environmentalhealth@rbkc.gov.uk

Outside working hours emergency calls are transferred to an Out of Hours Service. For more information visit the Environmental Health webpages. 

Family information service

Telephone: 020 7361 3302

Email: fis@rbkc.gov.uk

For more information visit the Family Information Service website.

Housing

Telephone: 020 7361 3008

Email: housing@rbkc.gov.uk

Outside working hours emergency calls to the Homelessness Placement Unit are transferred to an Out of Hours Service. For more information visit the Housing webpages. 

Housing management telephone: 0800 137 111 or 020 3617 7080

Housing Management emails:

Land charges

Telephone: 020 7361 3554

Libraries

Telephone: 020 7361 3010

Email: information@rbkc.gov.uk

Opening times

Monday: 8.30am - 8pm

Tuesay: 8.30am - 8pm

Wednesday: 8.30am - 5.30pm 

Thursday: 8.30am - 8pm

Friday: 8.30am - 5.30pm 

Saturday: 9.30am - 5pm 

Sunday: 1pm - 5pm

For more information visit the Libraries webpages.

Parking: General enquiries

Telephone: 020 7361 3004

Email: enquiries@rbkcparking.com

For more information visit the Parking, transport and streets webpages.

Parking: Penalty Charge Notices (PCNs)

Telephone: 020 7361 4380

Email: enquiries@rbkcparking.com

For more information visit the Parking, transport and streets webpages.

Parking permits (enquiries)

Telephone: 020 7361 4381

Email: residentparking@rbkc.gov.uk

For more information visit the Apply for a resident's permit webpages.

Parking permits (renewals)

Telephone: 020 7361 3019

Email: residentparking@rbkc.gov.uk

For more information visit the Renew a Parking Permit webpages.

Planning

Telephone: 020 7361 3012

Email: planning@rbkc.gov.uk

For more information visit the Planning and Building Control webpages.

Registrars

For all enquiries, requests and bookings please visit the Births, Deaths and Marriages webpages.

Contact for emergencies only:

Telephone: 020 7361 4100

Email: registrars@rbkc.gov.uk

Streetline

Telephone: 020 7361 3001

Email: streetline@rbkc.gov.uk

Fore more information please visit the Bins and recycling webpages.

Social Services

Telephone: 020 7361 3013

Email: socialservices@rbkc.gov.uk

Outside working hours emergency calls are transferred to an Out of Hours Service. For more information visit the Health and Social Care webpages.

Tell Us Once (bereavement service)

Telephone: 020 7361 3940

The Covid-19 Hub

Lines are open Monday to Friday between 9am to 6pm and Saturday and Sunday 10am to 4pm.

Telephone: 020 7361 4326

Email: C19Hub@rbkc.gov.uk

The COVID-19 Hub has been set up for residents to get the help and support they need from the Council and Kensington and Chelsea voluntary organisations. Visit our COVID-19 Hub section for further details.