Resident safety

Community Alarm Service

Monitoring and visiting service

Our Community Alarm Service (CAS) provides an emergency response service 24 hours a day, 365 days a year to anyone who feels vulnerable or at risk. Customers include:

  • elderly
  • vulnerable
  • isolated residents

Many people rely on our service to live independently, safe in the knowledge that they can get help when they need it. CAS provides peace of mind for you, your family and friends. 

How does it work? 

An alarm is installed in your home, together with a pendant button. In an emergency, you press the button on your pendant and this will alert the control centre. A member of staff will talk to you and arrange the appropriate help.

How much does it cost?  

Visiting service: we will monitor your calls and visit you if you need assistance:

  • £33.83 monthly 
  • £405.97 yearly

Monitoring service: we will monitor your calls and if you need assistance, contact  family and friends to assist you:

  • £20.54  Monthly
  • £246.48 Yearly

Replacement pendants £45.

How do I join? 

Contact Community Alarm Service Team:

We will ask you for: 

  • your name 
  • date of birth 
  • telephone number 
  • address 
  • the reason you need the alarm 

We will make an appointment to visit you. When we visit, we will show you how the alarm works and answer any questions you may have. 

If you need an interpreter or sign language interpreter, we can arrange this for you. 

Service standards

CAS is compliant with the TSA Quality Standards Framework for which we are audited annually.  

Last updated: 6 February 2025