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Housing reports, policies and publications

Annual reports, policies and factsheets on key housing issues providing basic summaries and possible actions you can take.

Guidance and useful information

Find copies of our policies and strategies and more.

Housing Management Privacy Notice

How the Council processes your information.

Homes meetings

Homes meetings are held with residents who live in street properties and are not members of residents' associations

Residents' Associations and Resident Compacts

Explore the opportunity for residents to come together as a compact or association.

Housing management venues for hire

Venues available for hire to both residents and non-residents holding an event within the borough.

Housing Matters magazine

Download our housing magazine for tenants and leaseholders.

Housing Strategy

Our housing strategy for 2019-2022.

Homelessness Strategy

Take a look at our strategy for Homelessness and have your say on our survey.

Resident Safety Panel

The Resident Safety Panel looks at safety in Council homes and challenges the Council’s policies.

Residents panels & committee

Information on Residents panels and committees

Housing Consultations

Take a look at the housing consultations to help shape our services.

Housing Management complaints and feedback

Information on how to raise complaints and feedback about housing management.

Housing Ombudsman Complaint Handling Code - Self Assessment

Housing Ombudsman Complaint Handling Code - Self Assessment.

Tenancy Agreement Conditions

Summary of the Tenancy Agreement Conditions consultation.

Water charges rebate

What is the water charges rebate and how to claim it

Housing Management Sustainability and Fuel Poverty Strategy

Recommendations for how we can support and work together with residents to tackle environment-related issues in our housing stock.