Panels and committees

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Tenants' Consultative Committee

The Tenants' Consultative Committee (TCC) meets to consider:

  • strategic housing documents
  • strategic housing policy matters
  • annual draft budgets, including rent levels
  • major work programmes
  • any policy matters raised by individual tenants’ associations

The committee is made up of:

  • representatives from each of the recognised tenants’ or residents’ associations in the borough
  • councillors
  • council staff

The committee is currently revising its terms of reference, which will be published here in due course.

Upcoming committee dates

  • Tuesday 22 April 2025: online
  • Wednesday 14 May 2025: in-person
  • Wednesday 11 June 2025: online
  • Tuesday 15 July 2025: in-person

Committee activities

In addition to monthly meetings, residents from the TCC have been working with the council on service improvement through 'task and finish' groups looking at:

  • procurement of major works
  • repairs and maintenance services
  • antisocial behaviour management
  • workforce development
  • complaints and customer service
  • estate services

Disability Forum

Residents of the council’s social housing living with disabilities, their carers, or relatives are invited to join the Disability Forum.

The forum aims to:

  • foster discussion: facilitate discussions to remove barriers to equality and inclusivity
  • consult: advise the council on disability-related issues to influence service delivery
  • advise and challenge: provide guidance and challenge the council’s housing management on disability matters
  • raise concerns: address general concerns through appropriate council channels
  • promote positive culture: help cultivate a positive attitude towards disability within the Housing Management department
  • promote membership impact: contribute to meaningful change and ensure the voices of those with disabilities are integral to the council’s policies and actions, fostering a more inclusive community

Upcoming meeting dates

Date: 13 June 2025

Time: 12.30pm

Location: Committee Room 2, Kensington Town Hall, Hornton Street, W8 7NX

For more information contact: [email protected].

Resident Reference Group

The Resident Reference Group (RRG) is made up of residents on the council’s housing register. The group share their experiences of using the housing service and want to help the council identify areas for improvement. 

The RRG meets virtually once every two months but there is no commitment to attend every session. Members can attend all or some of the meetings depending on their interests and availability.

Why should I join?

The RRG has genuine influence on the development of the housing service. Members can:

  • raise any housing issues face-to-face with council officers
  • hold the council to account over service improvements
  • receive monthly updates on project progress
  • help the council prioritise which projects are most important

Register your interest by email [email protected].

RRG supporting residents

You said We did
Lack of pro-active engagement and communication Introduced a quarterly newsletter for temporary accommodation residents to inform and signpost
Inconsistent case management Introduced call recordings for all calls made to and from the housing teams to ensure fair and consistent service provision
Not feeling part of the community Created guides for households in out of borough temporary accommodation signposting to local, pan-London and national support services
Disrespect and lack of empathy from case workers Designed and implemented a new training and induction package for new starters

Some of the letters sent out by the Housing Service had a threatening tone

Letters were redesigned with the help of the group to be less intimidating

Last updated: 22 April 2025