Redress scheme guidance

A redress scheme will give tenants a clear route for making a complaint in the knowledge that if it cannot be resolved with the agent an independent third party will look at the facts and arbitrate.

Letting and property management agents must join a redress scheme by 1 October 2014. Failure to do so could result in a penalty of up to £5,000.

View the legislation.

The Redress Schemes for Lettings Agency Work and Property Management Work (Approval and Designation of Schemes) (England) Order 2013

The following organisations have been approved to run redress schemes:

  1. The Property Ombudsmen
  2. Ombudsmen Service (Property)
  3. The Property Redress Scheme

View the legislation.

How can I get further advice?
If you require further information, clarification or advice on any of the above, please do not hesitate to contact the Trading Standards Service by telephone on 020 7361 3002 or email

In offering the above advice this Authority wishes to make it clear that only the Courts can interpret the Law.