Affordable warmth and energy efficiency in the home

Fuel poverty can affect anyone but most at risk are; single older households, single younger households, older couples and lone parents.

The Healthy Homes Hotline - 0808 202 6204 helps people who are having difficulty keeping their homes warm or keeping up with their energy bills.

Healthier Homes project

The Healthier Homes project has been set up with public health funding to assist residents living in homes that are cold, damp or dangerous and whose health may be put at risk.

If you, or someone you know is:

  • living in a home that they cannot heat properly because it does not have adequate heating or insulation or the cost of heating is too high
  • living in a home with serious damp and problems
  • living in a home where conditions may pose a serious risk to their health and safety, for instance dangerous electrical installations, broken steps or banisters
  • living in conditions that may affect existing chronic health conditions such as asthma

Healthier Homes may be able to assist.

Contact us on 0808 202 6204

Healthier Homes is an advice and referral service. It is open to any resident but additional services such as grants and environmental health enforcement are dependent on your individual circumstances.

The full range of services include:

  • Central heating installations, upgrades and repairs
  • Emergency heating in cold weather
  • Fuel debt advice and income maximisation
  • Fuel Tariff advice
  • Energy Efficiency visits
  • Accident Prevention visits
  • Referrals for disabled facilities grants and home safety grants
  • Environmental Health enforcement for private tenants to ensure your home is safe and warm
  • Accident prevention grants

We can also provide training for third sector volunteers and health professionals on identifying fuel poverty and when to refer.

The Warmer Homes Fund

This is a scheme run by the Mayor of London and open to London homeowners who are on benefits or meet their council’s eligibility criteria (see the Statement of Intent below for criteria).

You can get further information and apply on the Warmer Homes page of the website.

If you cannot apply online then call Healthier Homes on 0808 202 6204 for help in making the application.

The scheme offers a range of free improvements to make your home more comfortable and reduce your energy bills.  A home survey will be undertaken by Retrofitworks to assess the most suitable improvements to make your home warm and comfortable and reduce your energy bills. These could include:

  • boiler replacement and repairs
  • new central heating systems
  • loft, cavity and flat roof insulation
  • internal and external wall insulation and floor insulation
  • draught proofing and secondary glazing
  • ventilation

Green Doctor visits

The Green Doctors Home Energy scheme, delivered by the environmental charity Groundwork London in partnership with the Council, is a free service, giving health and financial advice to some of Kensington and Chelsea's most vulnerable households – particularly young families and elderly residents and those with multiple health conditions. The visits provide guidance on efficient energy usage in the home, understanding heating systems and installation of small energy measures. These early interventions can reduce the effects of cold homes on people’s health and enable local residents to feel more connected to the community. 

The free visit will offer:

  • energy efficiency advice on energy saving and switching tariffs and support with utility bills
  • free Installation of energy efficiency measures such as energy efficient light bulbs, draught-proofing, radiator panels and energy monitors and water saving measures
  • income and financial support
  • help with claiming benefits related to energy costs (the Warm Home Discount/Priority Services Register)
  • debt advice and help with social isolation
  • residents will also receive a Free Seasonal Stay Warm Pack which includes fleece top, thermal underwear, socks and a blanket for children and adults at high risk of cold-related illnesses
  • Kensington and Chelsea Healthier Homes Schemes Referral (where possible residents will be referred for home improvements such as insulation and boiler upgrades)

Who is eligible for this service? 

Any vulnerable Kensington and Chelsea resident, in particular you can benefit if you have/are:

  • young persons on a low income (aged 16 to 25)
  • young parents aged under 35 on low income
  • young families on a low income with children aged under 14, or pregnant
  • elderly people aged over 65
  • suffer from respiratory diseases and/or cardiovascular disease
  • severe mental illness or dementia
  • multiple health issues

How is a referral made?

Referrals are made directly to Groundwork London, which is delivering the home energy visits on behalf of the Council. If you would like a free visit or would like to refer someone else, you can complete Groundwork’s Home Energy Visit Form or call 0300 365 5003.

How to save energy

  • turn off every unused appliance in your home, instead of leaving them on stand-by, and save £80 a year
  • turning your heating down by just 1°C can save £85-90  a year - the recommended temperature for living rooms is 21°C
  • each time you boil the kettle only put in the amount of water you need, this will save £20 over a year
  • clothes can be washed just as effectively at 30°C and you will save up to £15 a year. This will also reduce wear on your machine
  • have showers (not power showers) instead of baths and you could save about £40 throughout the year
  • in winter, make sure you close your curtains as this will help to stop any draughts

Energy Efficiency Grants

There are a range of grants available to help you install an efficient heating system and insulation in your home.  Please contact the Environmental Healthline on 020 7361 3002 or Healthy Homes on 0808 202 6204 to see if you are eligible.

What is 'fuel poverty'?

Fuel poverty is when a household needs to spend more than 10 per cent of its household income on all domestic fuel use. This includes appliances to heat the home to an adequate level of warmth.

Fuel poverty is caused by several factors:

  • inadequate access to information
  • inefficient heating systems
  • inadequate insulation
  • poor housing stock
  • high fuel prices

Statement of Intent for Flexible Eligibility

Please find below the current version of the Energy Company Obligation Help to Heat Statement of Intent on flexible eligibility.

RBKC Statement of intent

Contact us

If you have any queries, please contact the Environmental Healthline.

Your call is important to us, we aim to have one of our officers contact you within 24 hours.