Parks Service contract

Parks Service contract

The borough’s parks and open spaces are currently maintained under contract with Idverde UK. This contract comes to an end on Wednesday 31 March 2021 and we are currently reviewing what has and hasn’t worked and looking at what needs to happen next.

The current contract includes, among other things:

  • supply of park keepers, gardeners and cemeteries staff
  • opening and closing parks
  • providing and maintaining annual bedding
  • maintaining shrub beds and hedges
  • grass cutting and lawn maintenance
  • waste management in parks (litter collection, green waste)
  • inspection of playgrounds and park equipment
  • opening and cleaning public toilets in parks

The service has changed significantly since the current contract started in 2008 and this is a good opportunity for us to consider how the next contract needs to evolve to meet these changes.

On Wednesday 15 January 2020 the Leadership Team approved a report from officers requesting the official start of the tender process.

A further report to the Leadership Team will be required at the end of the tender process to confirm who is being awarded the contract.


What we already know

There are some things we already know about the new contract:

  • all staff to be paid London Living Wage
  • everything the contractor does has to be carbon neutral by 2030, in line with the Council’s commitment to help tackling climate change
  • it will be a minimum of 10 years to ensure the best value and investment 


How you can get involved

We will be hosting three workshops across the borough where staff will be on hand to discuss the current contract performance and find out what residents would like to see in the new contract.

  • 24 February 5:30pm to 7:30pm, at St Luke’s church hall, St Luke’s Street, SW3 3RP
  • 25 February 5:30pm to 7:30pm  in the Small Hall at Kensington Town Hall, Horton Street, W8 7NX
  • 3 March 5:30pm to 7:30pm, in the meeting room at Kensington Leisure Centre, Silchester Road, W10 6EX

The following online survey complements these events (survey closes 31 March 2020):

complete the survey


Resident Board Members

We are also looking for six community representatives to sit on the Project Board and help with decision making for this procurement. If you are interested in this opportunity, we are inviting expressions of interest. For further information and how to apply, see the document below:

Parks Contract Resident Board Member expression of interest


Topics for discussion will include:

  • what we currently do well, what could be improved and how
  • the role of the Park Keeper
  • resident's priorities
  • income generation
  • community involvement and social value in the new contract
  • cost saving initiatives
  • future-proofing the new contract

The workshop will be drop-in sessions so you do not have to stay for the whole time, please just pop in if and when you can.

There will also be an online survey to complement these events.

These workshops will help guide the direction and priorities for the new contract and will be published on this page once the results have been collated.


Next steps

Using the results of the consultation officers will start working on the new contract specification and preparing a tender package. Updates will be added to this page as the tender progresses.



The timeline below is outline only and subject to change

Work streamDates
Developing the contract specificationSeptember 2019 to June 2020 
Tender process (contractor bid writing, negotiation and evaluation) July 2020 to October 2020 
Contract awardNovember 2020 to March 2021 
Contract start date  April 2021