Customer information for the Christmas and New Year holiday period

Wednesday 18 December 2019

Find out more information on refuse collections and parking restrictions for the Christmas and New Year holiday period. You can also find details on opening hours for the Council's customer services, leisure services, markets, museums, registrars, libraries and Noise and Nuisance service.


Opening hours for the Customer Service Centre and Contact Centre

  • Monday 23 December: normal openng hours
  • Tuesday 24 December: 8.30am - 3.00pm*
  • Wednesday 25 December: closed (Bank Holiday)
  • Thursday 26 December: closed (Bank Holiday)
  • Friday 27 December: 8.30am - 4.00pm*
  • Monday 30 December: 8.30am - 4.00pm*
  • Tuesday 31 December: 8.30am - 3.00pm*
  • Wednesday 1 January: closed (Bank Holiday)
  • Thursday 2 January: normal opening hours 

*Certain telephone services need to remain open to 5.30pm (but with limited staffing) until the out of hours service opens. These services include Enquiryline, Social Servicesline, Housingline, Streetline and Environmental Healthline.

General information on customer services opening hours

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Leisure Centre opening hours

Leisure Centre opening hours
 Chelsea Sports CentreKensington Leisure Centre
Monday 23 December 8am - 3pm8am - 3pm
Tuesday 24 December  
Wednesday 25 December closedclosed
Thursday 26 December closedclosed
Friday 27 December8am - 6pm7am - 7pm
Saturday 28 December 8am - 6pm7am - 7pm
Sunday 29 December8am - 6pm7am - 7pm
Monday 30 December 8am - 6pm8am - 6pm
Tuesday 31 December8am to 3pm8am to 3pm
Wednesday 1 Januaryclosedclosed
Thursday 2 January Normal hoursNormal hours

General leisure centre information

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Street Market and Street Trading Office opening times​

Street Market opening times

  • Thursday 19, Friday 20 and Saturday 21 December: 8am to 7pm
  • Sunday 22 December: Christmas Market (contact Pete on olive stall site 76)
  • Monday 23 December: 8am to 7pm
  • Tuesday 24 December: 8am to 7pm (Street Trading Office closes at 12noon)
  • Wednesday 25 December:  closed
  • Thursday 26 December: closed
  • Friday 27 December: 8am to 7pm 
  • Saturday 28 December: 8am - 7pm
  • Sunday 29 December: Christmas Market (contact Pete on olive stall site 76)
  • Monday 30 December: 8am to 7pm
  • Tuesday 31 December: 8am - 7pm (Street Trading Office closes at 12noon)
  • Wednesday 1 January: closed
  • Thursday 2 January: 8am to 1pm

General street market information

 

 

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Registrars opening times

Registrars operate an appointment only system where it is not possible to see anyone without an appointment, and that still holds over the holiday period.

  • Monday 23 December: nornal opening hours
  • Tuesday 24 December: 8.30am - 3pm
  • Wednesday 25 December: closed (Bank Holiday)
  • Thursday 26 December: closed (Bank Holiday)
  • Friday 27 December: 8.30am - 4pm
  • Saturday 28 December: closed
  • Sunday 29 December: closed
  • Monday 30 December: 8.30am - 4pm
  • Tuesday 31 December: 8.30am - 4pm
  • Wednesday 1 January: closed (Bank Holiday)
  • Thursday 2 January: normal opening hours
     

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Museums opening times

Leighton House Museum

  • Monday 23 December: 10am - 5.30pm
  • Tuesday 24 December: closed
  • Wednesday 25 December: closed
  • Thursday 26 December: closed
  • Friday 27 December: 10am - 5.30pm
  • Saturday 28 December: 10am - 5.30pm
  • Sunday 29 December: 10am - 5.30pm
  • Monday 30 December: 10am - 5.30pm
  • Tuesday 31 December: closed
  • Wednesday 1 January: closed
  • Thursday 2 January: 10am - 5.30pm

More about Leighton House Museum

18 Stafford Terrace

  • Monday 23 December: 10am - 3pm
  • Tuesday 24 December: 
  • Wednesday 25 December: closed
  • Thursday 26 December: closed
  • Friday 27 December:
  • Saturday 28 December:
  • Sunday 29 December:
  • Monday 30 December:
  • Tuesday 31 December: 10am - 3pm
  • Wednesday 1 January: closed
  • Thursday 2 January:

More about 18 Stafford Terrace

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Noise and Nuisance service availability

The Noise and Nuisance Team will be operating over the following hours during the Christmas period.

Monday 23 December

  • Normal day shifts. Evening shift officers will be on until midnight when both services will close.

Tuesday 24 December

  • Normal day shifts. Evening shift officers will be on until midnight when both services will close.

Wednesday 25 December 

  • An officer will be available in the morning (8.30am - 11.30am) and in the early evening (5pm - 9pm). They will be based at home and attend emergency scenarios only. There will be no other officers on duty.

Thursday 26 December 

  • An officer will be available in the morning (8.30am - 11.30am) and in the early evening (5pm - 9pm). They will be based at home and attend emergency scenarios only. There will be no other officers on duty.

Friday 27 December 

  • A normal rota day, but with shift officers only working through until 3am.

Saturday 28 December

  • A normal rota day, but with shift officers only working through until 3am.

Sunday 29 December

  • A normal rota day with shift officers working through until 5am.

Monday 30 December

  • A normal rota day, but with shift officers only working through until 3am.

Tuesday 31 December

  • A normal rota day with shift officers working through until 3am.

Wednesday 1 January

  • Rapid officers on duty starting at 8am. A normal rota day with shift officers working through until 3am.

Thursday 2 January

  • A normal rota day with shift officers working through until 3am.

 

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Commercial Waste collections

Commercial Waste will be collected as normal on all days apart from on Christmas Day, 25 December.

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