Share vital information with your neighbour

Thursday 7 May 2020

A new social media campaign urges Kensington and Chelsea residents to call their loved ones who don’t have access to the internet and give them vital information about staying safe.

The Council’s Covid-19 online portal has all the important information about where to go for support during the pandemic, from financial support, access to food and medicine, health and wellbeing. Kensington and Chelsea Council is raising awareness among people on social media and directing them to the portal with a view to them passing it on to their friends and family who are not online.

Cllr Anne Cyron, Lead Member  for Communities, said:

“Our online to phoneline campaign encourages people in our community to be a lifeline for those who are not online. Not everyone has access to the internet, the skills to navigate online information or often the desire to do so.

“We are producing some printed material and working closely with neighbourhood groups and our fantastic voluntary organisations to ensure they have the information to pass on to their communities.

“But we can’t do this alone and we can’t reach everyone, so we need your help. It might be your next door neighbour, an aunt, uncle, nan or grandad and we would like you to pick up your phone and call them.”

Outside of our digital efforts, our priority is to make sure residents are well informed and have access to all available and relevant information. This is through the delivery of printed Council publications such as North Ken News which was a specific Covid-19 edition delivered in the north of the borough and Our Borough which goes to every household.

Other materials include a Residents Booklet which contained information on the Council’s Covid-19 Hub for shielded residents, outlined the support offered to residents and businesses and contained information on how residents could volunteer.

As a direct result of feedback from residents, the Council included key contact phone numbers for those residents to call if they do not have internet access. This was delivered to every household in the borough.

Letters are regularly sent to residents’ associations and businesses to help reach out to the community. The Council is also maximising the use of estate noticeboards and sharing information with our partners and community and voluntary groups.

Housing staff and the Covid-19 Hub are making thousands of welfare calls to the elderly and most vulnerable to check they are ok and have everything they need. So far they have contacted 5,650 residents. A leaflet has also been produced for all of housing tenants and leaseholders to provide them with the most relevant and up to date information.

COVID-19 hub working with vulnerable residents. Telephone 020 7361 4326. Lines are open from Monday to Sunday between 9am and 5pm.

For general enquiries, telephone 020 7361 3000. Monday to Friday between 8.30am and 5.30pm.

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