Published: Friday 16 January 2026
Updated: Monday 16 February 2026
A cyber-attack is affecting our Council Tax service. We are sorry for any inconvenience.
Here is what you can do if you have any problems, and where you can get help.
Direct Debit payments
We can now collect Direct Debit payments safely and securely. Customers will receive a new bill to explain the payment we will request from their bank. This payment includes the total amount due to be collected from 24 November 2025 to 31 March 2026.
We are still unable to access accounts to make any amendments. If you receive a new bill and are unable to make the payment, you may wish to cancel the Direct Debit with your bank. We will work with you to collect the money owed when our systems are working again.
Making a payment
Not all of our payment options are working at the moment.
If you do not pay by Direct Debit, you can make payments by bank transfer.
Make bank transfers to:
The Royal Borough of Kensington and Chelsea General Account
NatWest Bank PLC
EC2M 4BA
- Sort code: 57-20-24
- Account No: 00000000
- Reference: use your Council Tax account reference number. This is shown at the top of your bill
New residents
You may need to wait for some time before you get your first bill. Make sure you set aside money for when the bill arrives.
Online forms
Our online forms are currently unavailable.
You can contact us instead and we will do our best to help.
Email: [email protected]
Phone: 020 7361 3005
Refunds
Our system for issuing refunds is currently unavailable.
We will pay refunds as soon as possible. We apologise for any inconvenience.
Discounts or exemptions
Contact us to apply for a discount or exemption.
Please provide as much information as you can. Include any documents to support your application, such as student certificates or evidence of diplomatic exemption (Form 3).
Email: [email protected]
Council Tax reduction
The online claim form is currently unavailable.
Contact us and we will send you a paper claim form.
Phone: 020 7361 3006