New residents
We are working to resolve ongoing issues with our parking permits system which is affecting payments, cancellations and refunds.
New subscriptions are temporarily paused while this work continues. You can still buy three, six and 12 month parking permits.
You may have received multiple emails or letters about parking permits with contradictory or incorrect information. We apologises for any confusion caused. Residents are protected from enforcement where records may be incorrect.
For support on outstanding bills and wider support please call 020 7361 4381 or email [email protected]
If you are moving into the borough and do not have the required documents we will issue a three month permit if you provide either a solicitor’s letter of completion (dated within the last three months) or a tenancy agreement (valid for at least six months).
If you are moving into the borough and intend to live in the borough for more than six months, you may apply for a permit up to a week in advance of your move. Your permit will be valid from the day before you are due to move in.
If you are the registered keeper of the vehicle, you must arrange to have the address on your vehicle registration certificate(V5C) changed to your new Royal Borough address. It is your responsibility to arrange this in time if you wish to apply for further permits.
Last updated: 12 August 2025