text only
Environmental Health -
Licensing Team, Support Services and Trading Standards
As a valued customer, our team would like your feedback. Whether that be areas of improvement or a compliment, every bit of feedback is useful to us. We would be grateful if you could spare a few minutes to complete this short survey to help us improve our customer service.
All responses are anonymous and completely confidential.
(Please be aware that this form is purely a satisfaction survey and comments made within will not be
responded directly to. However, if you wish to be contacted about your experience, please email
[email protected]
using the subject ‘Licensing/ Support Services/ Trading Standards Customer Satisfaction Survey’ with your comments and contact details).
Your views
Which team were you in contact with?
--Click Here--
Licensing Team
Support Services
Trading Standards
Was your contact with the Licensing Team in relation to an ongoing application?
--Click Here--
Yes
No
Are you a... (please tick all that apply)
...resident
...business
...visitor
...other (please specify below)
Please indicate how satisfied or dissatisfied you were with each of the following elements of the service you received:
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
N/A
The speed of response to your enquiry
The speed of response to your enquiry Very satisfied
The speed of response to your enquiry Fairly satisfied
The speed of response to your enquiry Neither satisfied nor dissatisfied
The speed of response to your enquiry Fairly dissatisfied
The speed of response to your enquiry Very dissatisfied
The speed of response to your enquiry N/A
The helpfulness of the officer
The helpfulness of the officer Very satisfied
The helpfulness of the officer Fairly satisfied
The helpfulness of the officer Neither satisfied nor dissatisfied
The helpfulness of the officer Fairly dissatisfied
The helpfulness of the officer Very dissatisfied
The helpfulness of the officer N/A
The professionalism of the officer
The professionalism of the officer Very satisfied
The professionalism of the officer Fairly satisfied
The professionalism of the officer Neither satisfied nor dissatisfied
The professionalism of the officer Fairly dissatisfied
The professionalism of the officer Very dissatisfied
The professionalism of the officer N/A
Updates on progress of your enquiry
Updates on progress of your enquiry Very satisfied
Updates on progress of your enquiry Fairly satisfied
Updates on progress of your enquiry Neither satisfied nor dissatisfied
Updates on progress of your enquiry Fairly dissatisfied
Updates on progress of your enquiry Very dissatisfied
Updates on progress of your enquiry N/A
Was your request fully resolved?
--Click Here--
Yes
No
Request is ongoing
Don't know
Overall, how satisfied or dissatisfied were you with the service you received?
--Click Here--
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
If you have any suggestions on how we can improve our service please use the space below.
How we use your information:
The personal information you provide will be handled by the Royal Borough of Kensington and Chelsea in accordance with the Data Protection Act 1998. The information you provide will be shared with the Council's Environmental Health and Community Engagement teams and will be used to monitor and improve the service. Your personal information will not be shared with any other department or organisations.
Thank you for completing the survey.
Press submit to send us your response
Online Survey powered by Snap Survey Software