Order clear or reusable recycling bags (residents)

This page is for ordering domestic recycling bags only.

For commercial waste bags visit our commercial waste and recycling page.

Our online forms are currently unavailable
Do not use them for now. This includes ordering recycling bags and food caddies, reporting fly-tipping, missed collections or street cleaning. For food waste requests email [email protected]. 

Order clear recycling bags

Our online forms are currently unavailable. To order clear recycling bags, email or call us:

• email [email protected]
• phone: 020 7361 3001

Monday to Friday, 9am to 5pm

Order extra bags or report missed deliveries

If you need extra bags with every delivery or are not regularly receiving your bags, contact Streetline.

When you contact us, tell us why you are not receiving your bags.

For example, in shared buildings, bags may be taken by neighbours, so we may need to send your bags in an envelope. 

If you live in a mansion block, flat or estate

Do not order the clear recycling bags, you will not need them. 

Your mansion block, flat or estate may already have a large communal recycling bins.

To help you recycle, we can send you a reusable bag to carry your recycling to your communal bin.

To request a reusable bag, email: [email protected].

If you receive a kerbside or doorstep collection

You can collect more clear recycling bags from these outlets:

Chelsea Library, Chelsea Old Town Hall, King's Road, SW3 5EZ

• Monday: 9.30am to 8pm
• Tuesday: 9.30am to 8pm
• Wednesday: 10am to 5pm
• Thursday: 9.30am to 8pm
• Friday to Saturday: 9.30am to 5.30pm 
• Sunday: Closed

Portobello Market Street Trading Office, 72 Tavistock Road, W11 1AN

• Monday: 8.30am to 1pm
• Tuesday: 8.30am to 1pm
• Wednesday: 8.30am to 1pm
• Thursday: 8.30am to 1pm
• Friday to Saturday, 8.30am to 1pm, and 2pm to 3.30pm
• Sundays and bank holidays: Closed

Holland Park Ilchester Place, Stable Yard, W8 6LU

• 7.30am to dusk

Kensington Central Library, 12 Phillimore Walk, W8 7RX

• Monday: 9.30am to 8pm
• Tuesday: 9.30am to 8pm
• Wednesday: 10am to 5pm
• Thursday: 9.30am to 8pm 
• Friday: 9.30am to 5.30pm
• Saturday: 9.30am to 5.30pm
• Sunday: Closed

Before you order more bags, check:

• if you can wait for your next delivery, check the delivery schedule
• any communal storage spaces you share with other households
• whether your caretaker or concierge has bags available