Providing evidence

Information on how to send us evidence

You can upload evidence, when you first make your benefit claim on our online claim form.

If you’re informing us about a change, please use the online form below. 

Online application

Before you start 

You will need the following to access your claim:

• your benefit claim number (this can be found on the top right hand side of a benefit claim letter)
• your National Insurance number (NiNo)  
• your date of birth and 
• your address 

Tell us about a change in your circumstance
Don’t worry if you don’t have all the information now – you can save the form and come back to it later. 

You can also retrieve a previously saved form.

Retrieve a saved form

Other ways to provide evidence

If you're returning to upload further information, you can tell us by: 

1. emailing us at: [email protected]
2. writing to us at: The Benefits Section, The Town Hall, Hornton Street, W8 7NX
3. phoning us on: 020 7361 3006. Opening times are Monday to Friday from 8.30am to 5.30pm.