Housing Payments

Apply for a Housing Payment

Housing Payments provide discretionary financial support to help residents who are struggling with housing costs and who are receiving Housing Benefit or Universal Credit housing costs.

Housing Payments are funded by the government through the Crisis and Resilience Fund.

Decisions are made based on individual circumstances and in accordance with the Crisis and Resilience Fund - Housing Payments Policy. There is no automatic entitlement to an award.

Crisis and Resilience Fund – Housing Payment Policy

How to apply

To apply for a Housing Payment:

1. Download the Housing Payments application form
2. Complete all sections of the form
3. Include any supporting evidence requested in the form
4. Email the completed application form and supporting evidence to [email protected]

Supporting evidence

If you receive Universal Credit, you will need to provide your latest Universal Credit payment breakdown when submitting your application. We will need to see all pages of the statement.

Where to send your application

• email: [email protected]

Alternatively, completed applications can be posted to:

Benefits Service
Royal Borough of Kensington and Chelsea
Town Hall
Hornton Street
London
W8 7NX

If you require a paper application form please telephone us on 020 7361 3006 (Monday to Friday, 9:00am to 5:00pm) or visit us at the Customer Service Centre at Kensington Town Hall: where assisted support is also available.